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Looking to transform your customer service and boost employee retention?

In our upcoming MarketPulse: Pros and Pioneers episode, Pierre Bauzee, founder of Beyond Satisfaction, shares the strategies that have helped some of the world's top luxury hotels deliver exceptional service. With over a decade in hospitality, Pierre’s insights are invaluable for any service-focused business.

📅 Join us on 7th May at 15:00 UK time to learn:

• How to recruit for attitude and mindset.
• Why training your employees is key to retaining customers.
• The difference between managing and leading a successful team.

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