In this episode of To The Point Home Services, host Chris Yano reflects on the invaluable lessons he's learned over the years—personally, professionally, and spiritually. Chris dives deep into what’s shaped him as a leader, business owner, husband, and father, sharing wisdom gained through faith, experience, and hard work. This episode is a must-listen for anyone navigating leadership, business growth, or personal development in the home services industry (and beyond).

💡 Key Takeaways:

• The power of faith and trusting God’s plan
• Importance of staying grounded while growing a business
• Lessons in leadership, including vulnerability and accountability
• Why embracing change is key to growth
• Insights on navigating burnout and finding balance
• The role of mentors, self-reflection, and continuous improvement

📌 Links & Resources:

• Learn more about RYNO Strategic Solutions: https://rynoss.com
• Subscribe to the podcast newsletter: https://rynoss.com/podcast
• Previous episodes: https://www.youtube.com/@ToThePointPodcast

⏱️ Timecodes:

00:00 – Intro: Why this episode is different

01:02 – Trusting God’s plan (and letting go of control)

03:05 – What burnout taught me about balance

05:10 – Business mistakes and leadership growth

07:42 – Vulnerability is a strength, not a weakness

09:55 – Always stay teachable

11:12 – Why mindset matters more than strategy

13:04 – Wrapping up: Lead with intention

14:25 – Final thoughts and sign-off

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In this powerhouse episode of To The Point Home Services, Chris and Chad Peterman welcome John Bowman, President of F.F. Hitchcock — a multi-generational Connecticut-based service business that has evolved from a general store in 1870 to a $20M+ home services juggernaut. 💥

We dive deep into how John helped transform a legacy company through bold branding, exceptional leadership, and a strong service-first mindset. From scaling residential services to creative marketing and navigating the family business dynamic, this episode is packed with gold.

🎯 Key Takeaways:

• How F.F. Hitchcock went from construction-focused to residential success
• Creative marketing that builds brand personality (hello, prank calls & upside-down booths!)
• Transitioning leadership in a multi-generational business
• Using humor and authenticity to attract talent and customers
• Leveraging tools like ServiceTitan and online shops for growth
• The impact of industry events like RYNOx on mindset and momentum

⏱️ Timecodes:

00:00 - Intro & Purdue vs UConn rivalry

03:00 - John’s early days and RYNOx connection

07:00 - Company origin: 1870 to present

10:00 - Pivoting during the 2008 crash

13:00 - Working with family & leadership transition

20:00 - Residential vs. Commercial: The strategy shift

26:00 - Key lessons from RYNOx and the power of relationships

33:00 - Marketing wins: Pranks, social media, and upside-down booths

42:00 - Adding e-commerce to the HVAC experience

47:00 - Building internal leaders and delegating for scale

52:00 - Final thoughts and Chad's takeaways

Connect With John!

Website: https://ffhitchcock.com/

Instagram: https://www.instagram.com/ffhitchcock/

Facebook: https://www.facebook.com/hitchcockoil/

LinkedIn: https://www.linkedin.com/company/f-f-hitchcock-co-inc-/

https://www.linkedin.com/in/johnpatrickbowman/

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In this powerhouse episode, Leland Smith, founder of Service Champions, and Aaron Gaynor, host and industry leader, sit down for an eye-opening discussion on how to thrive in the trades—even in the face of rising tariffs, economic shifts, and operational challenges.

Leland dives deep into the art of pricing, how his team stayed ahead of the curve during economic shifts, and why club memberships have been a cornerstone of Service Champions' success. From lessons learned during COVID to building a pipeline of talent through internal training schools, this conversation is packed with insights for anyone serious about growing a home services business.

💡 Whether you’re a seasoned business owner or just getting started, you’ll walk away with real strategies you can apply to boost profitability, improve retention, and future-proof your business.

📌 Key Topics Covered

00:00 - Intro

00:01:06 – Leland’s industry reputation & numbers mindset

00:01:37 – Tariffs & pricing strategy: navigating constant change

00:02:52 – Marking up pricing while keeping margins

00:05:00 – Lessons from COVID: don’t delay price increases

00:06:12 – Communicating increases: “Everyone just got a raise”

00:06:56 – The club membership model: structure, renewals & success rates

00:09:22 – Value-driven service: why tune-ups matter more than big-ticket jobs

00:10:50 – M&A insights: what to look for in a company (hint: it’s memberships)

00:14:22 – Building great tradespeople & Service Champions’ core philosophy

00:16:05 – Timeless business lessons from Jim Abrams

00:18:38 – Weekly field meetings to track memberships & instill culture

00:19:11 – Internal training programs & creating your own pipeline

00:24:01 – Million-dollar technician success story

00:25:17 – Balancing pricing with operational efficiency

00:27:53 – Operational audits: don’t hide inefficiencies behind pricing

🔗 Related Resources & Mentions

Service Champions: https://www.servicechampions.com

Airtime 500 (now part of Success Group)

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#HomeServices #HVAC #ServiceChampions #TradesBusiness #PricingStrategy #Memberships #Entrepreneurship #ToThePointPodcast #AaronGaynor #LelandSmith #Leadership #Tariffs #BusinessGrowth