When I last spoke with Tony Jamous in November 2020, we were navigating the early days of a remote-first world. The shift was sudden and widespread, but what followed was even more transformative.

In this episode of Tech Talks Daily, I reconnect with Tony to explore how the world of work has changed and how Oyster has grown from an ambitious startup into a B Corp-certified unicorn focused on enabling global employment at scale.

Tony is the CEO and founder of Oyster, a company built on the belief that where you live should never limit where you work. We discussed the journey from pandemic-driven remote work to today’s distributed models, the growing need for location-independent hiring, and how AI is now being embedded into every layer of global workforce management. Oyster is helping businesses hire across 180 countries with just a few clicks, solving compliance, payroll, and benefits challenges without the traditional roadblocks.

During our conversation, Tony broke down what it means to build a mission-driven company and why measuring impact matters. More than 40 percent of employees hired through Oyster now come from emerging markets. That shift is not just a statistic. It reflects real people gaining access to economic opportunities they were previously excluded from. Stories like Christina in the Philippines, who now works from home and spends more time with her children, highlight the human impact of Oyster’s platform.

We also talked about Oyster’s recent Series D funding round and how the company is shifting from high-growth to sustainable profitability. AI is a big part of that evolution. From internal operations to customer support, automation is being used to reduce friction and let people focus on work that matters. For Tony, leadership now means focusing on vision and values while letting AI handle repetitive tasks.

What does the future look like when the world becomes one talent pool? This episode offers a grounded, forward-looking take on what happens when mission, technology, and global opportunity intersect.

What if the biggest delay in healthcare wasn’t a lack of doctors but a broken phone system? In today’s episode, I catch up with Zain Qayyum, the founder of Medsender, who left his path to medical school after witnessing firsthand how slow and outdated healthcare administration really is. His response wasn’t to complain. It was to build a solution.

Zain shares how Medsender uses voice AI, not to replace human interaction, but to support it. The company’s AI agent, Myra, now handles everything from referrals and scheduling to patient queries around the clock. The goal is simple: let staff focus on care while AI deals with the paperwork and the phone queues.

We talk about the real challenges of designing AI for healthcare, where privacy is non-negotiable and errors carry serious consequences. Zain explains how Myra is built from the ground up to work with fragmented healthcare systems while strictly respecting HIPAA compliance. Every integration is intentional. Every safeguard is baked in.

He also offers a look at the measurable impact this technology is already having. Referral times have dropped from days to seconds. Scheduling rates have improved. Phone calls are answered without fail. And patients are no longer left on hold or in limbo.

More importantly, Zain paints a compelling vision of what healthcare could look like in five years. Imagine AI agents not just answering patient calls but also speaking to other systems on their behalf. Imagine a future where getting care feels as seamless as booking a taxi or ordering dinner.

Is this the future patients have been waiting for? Or does the human side of care still risk being lost?

Listen in and tell us what you think. Can AI help healthcare find its voice again?

What happens when customer journeys fall apart behind the scenes, even as AI promises to tie them together? That’s the question at the heart of this conversation with Jochem van der Veer, CEO and Co-Founder of TheyDo. Fresh off a $30 million Series B round, Jochem joins me to unpack what’s really happening inside enterprise organisations that are trying to personalise experiences at scale.

He’s not speaking in theory. TheyDo is already helping companies like Ford, Atlassian, Cisco, and Home Depot shift how they approach customer experience. But instead of chasing the latest automation trend, Jochem urges something far more grounded: a return to clarity. His team’s journey-centric model is designed to bring strategic alignment across departments that are often flying blind, each chasing their own targets without shared context.

We talk about the growing gap between data collection and meaningful insight. While leaders are promised efficiency from AI, many find themselves with more dashboards and fewer answers. In fact, 28 percent say AI is actually worsening the problem by adding to the noise. That’s the paradox.

Jochem shares how journey management can break through these barriers and get teams back on track by focusing on what customers are trying to achieve rather than just what departments are measuring.

You’ll hear why so many personalisation efforts are falling flat, despite all the data, and how a few structural shifts could change that. Jochem also reflects on what the hidden costs of a disconnected experience look like and how businesses can spot trouble before it becomes visible in churn or lost revenue.

This episode is for anyone frustrated by the growing complexity of customer experience. If you’re stuck between data overload and underwhelming results, you’ll find plenty of perspective here. And if you’ve ever wondered whether AI is helping or just making your job harder, this conversation might help you reframe the question.

To learn more about TheyDo, visit theydo.com or connect with Jochem on LinkedIn.