The Resilient Journey Podcast Por Mark Hoffman arte de portada

The Resilient Journey

The Resilient Journey

De: Mark Hoffman
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It’s my goal to explore some of the biggest issues facing organizations today and chat with industry leaders about ways we can all be more resilient.Copyright 2022 All rights reserved. Economía Gestión Gestión y Liderazgo
Episodios
  • Episode 193 - Travel Risk: What to do if an Employee is Detained, with David Fortino

    Episode 193 - Travel Risk: What to do if an Employee is Detained, with David Fortino
    Jul 21 2025

    If we were to draw a Venn diagram of this week's episode, it would include corporate security, business continuity, crisis management, and information security. And it's all based on a chilling scenario - how will you respond if a key employee is detained?

    Hello everyone and welcome to Episode 193 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome David Fortino, head of Corporate Security and an expert in global resilience and crisis and risk management. David walks us through what steps organizations should take and their duty of care when an employee is detained. He speaks of the importance of the first 12 to 24 hours of response and how critical it is to have a well-exercised plan in place. David also explains how important it is to understand personal details of the person who is traveling and what electronic devices they have with them. Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn Special thanks to Bensound for the music.

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    31 m
  • Episode 192 - Deliberate De-escalation in Crisis Response, with Ty Campbell

    Episode 192 - Deliberate De-escalation in Crisis Response, with Ty Campbell
    Jul 14 2025

    When we think about the art of de-escalation, we usually think about high stress jobs like law enforcement or hostage negotiators. But this week you will hear how deliberate de-escalation is a skillset that we can use during a disruption or a crisis.

    Hello everyone and welcome to Episode 192 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Ty Campbell, a 33-year law enforcement veteran, to talk to us about the real-world power of de-escalation. Ty kicks things off with a gripping story from his career—one where calm thinking and the right words changed everything. He then walks us through how the techniques in his new book can be applied by resilience professionals, emergency managers, and crisis leaders alike. Ty shares practical advice for spokespersons facing hostile crowds and common mistakes people make when trying to de-escalate without training.

    Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

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    32 m
  • Episode 191 - The Six Rungs of Training Maturity, with Lester Chng

    Episode 191 - The Six Rungs of Training Maturity, with Lester Chng
    Jun 30 2025

    Have you ever thought about how mature your training is? What does a good training program look like? This week's guest has laid out a six level training maturity model that will help you take your training...and your program to the next level. Hello everyone and welcome to Episode 191 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Lester Chng to talk to us about the six rungs of training. Lester explains that as we are intentional about maturing our training, we evolve from developing individual competencies to team building through tabletop exercises and on to functional exercises. Mark and Lester walk through the six rungs, level by level and explain what this maturity process looks like. Lester warns that a program like this takes extensive leadership buy-in. And Mark shares a related story and offers some advice on how to naturally navigate through the rungs and how to mature your training over time.

    Be sure to follow The Resilient Journey! We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.
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    31 m
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