The Relationship That Determines Your Business Success: Jim Bradford on Servant Leadership
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The Relationship That Determines Your Business Success: Jim Bradford on Servant Leadership
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Adam Loveridge JOB CALLS EP. 16:The Relationship That Determines Your Business Success: Jim Bradford on Servant Leadership
The episode of the Home Services Marketing podcast, Adam Loveridge interviews Jim Bradford, founder of Freedom Air Conditioning in Jindale, Florida. Jim shares his remarkable journey from losing everything in the 2008 housing market crash to building a thriving HVAC business with his daughter. He discusses his servant leadership philosophy, emphasizing that "the relationship you have with your employees is what your employees will have with your customers," while explaining how core values and employee success drive business growth and exceptional customer service.
Episode Timestamps:
0:00 - Employee Success Philosophy
3:03 - Jim's Background in HVAC
6:06 - Starting Freedom Air Conditioning
9:08 - Marketing Through Customer Service
12:21 - Core Values and Culture
15:40 - Jim's Personal Journey
20:17 - Leadership as Lion and Lamb
25:26 - Private Equity Impact
29:18 - Revenue Growth Through People
33:21 - Modeling Leadership Behavior
37:27 - Sustainable Business Growth