We explore how stress, urgency, and high expectations shape the way we make decisions. From split-second choices in aviation to subtle pressures in everyday operations, we break down the psychology behind decision-making under pressure—and what it means for human error, trust, and reliability.


To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

We explore the complex relationship between trust, technology, and human reliability. From the way trust is built through consistent behavior to the hidden risks of automation bias, Dr. Jeanette Collazo breaks down why even the most advanced systems still need human oversight. Drawing on powerful real-world examples—like Captain Sully’s "Miracle on the Hudson" and the first fatal crash involving a self-driving car—we examine how overconfidence in consistency, whether human or machine, can lead to blind spots.

This conversation challenges the idea that technology alone is the solution to error, arguing instead for a balanced approach where human intuition, experience, and critical thinking remain essential. Whether you're a leader, operator, or system designer, this episode will shift the way you think about trust and accountability in high-stakes environments.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/

Critical thinking is the disciplined process of actively analyzing, evaluating, and questioning information before making a decision. It goes beyond following procedures or reacting on instinct—it requires deliberate reflection, recognition of biases, and a willingness to challenge assumptions. In the context of human error, critical thinking acts as a safeguard against flawed reasoning, rushed judgments, and blind spots. It’s not about knowing the right answer—it’s about asking the right questions.

To learn more, visit:

https://humanerrorsolutions.com/

Listen to more episodes on Mission Matters:

https://missionmatters.com/author/ginette-collazo/