Episodios

  • You Lost Me at Voicemail: How to Stop Losing Clients Before They Hire You with Maddy Martin on Make Money Mediating #538

    You Lost Me at Voicemail: How to Stop Losing Clients Before They Hire You with Maddy Martin on Make Money Mediating #538
    Jul 3 2025
    If you're out there posting on social media, giving workshops, and networking like crazy, but still struggling to convert leads into paying clients - or if you’ve ever felt overwhelmed by client inquiries or assumed your intake system is “good enough,” this conversation will completely shift how you think about client communication and conversion. Susan Guthrie welcomes Maddy Martin, the SVP of Growth at Smith.ai to this week’s episode of Make Money Mediating. Maddy has helped thousands of small businesses fix their growth problems by solving what she calls their “leaky bucket” — their broken intake and client communication process. From secret shopper strategies to using AI tools like ChatGPT to summarize intake calls, Maddy shares practical, tech-forward ways to attract better clients, streamline your systems, and reclaim your time. Here’s what else you’ll hear in this episode: How to secret shop your own practice and uncover what’s really happening when someone calls youWhy the first to respond gets the client (and how to be that first responder)How to delegate your intake without sacrificing quality or controlUsing tools like ChatGPT to turn intake chaos into a streamlined system More About This Week's Special Guest, Maddy Martin: Maddy Martin is a revenue and marketing leader with deep expertise in scaling technology businesses that serve small businesses. As the SVP of Growth at Smith.ai, she helps small business owners grow faster with the support of 24/7 AI and human receptionists. Maddy’s work sits at the intersection of marketing, sales, automation, and client service — areas she’s helped optimize for thousands of companies. A sought-after speaker and strategist, she’s known for making complex growth tactics approachable, especially for time-strapped business owners and operators. When she’s not at her desk, Maddy can be found competing in dog sports with her two Brittanys, skiing, and gardening around her Western NY home, which she shares with her husband. Website: https://smith.ai Use code GUTHRIE for $100 off first month Social Media: https://www.facebook.com/virtualreceptionists https://www.instagram.com/smith.ai/ https://www.linkedin.com/company/smith-ai ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE)5% off bundled reception + chat10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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    47 m
  • How to Get Published: A Reputation-Building Guide for Legal & DR Pros with Dr. Clare Fowler on Make Money Mediating #537

    How to Get Published: A Reputation-Building Guide for Legal & DR Pros with Dr. Clare Fowler on Make Money Mediating #537
    Jun 26 2025
    Susan Guthrie welcomes Dr. Clare Fowler to discuss the many ways that dispute resolution professionals, and professionals of all kinds, can get their ideas out into the world through writing and publishing. Susan and Clare recently co-presented a popular program for the ABA Dispute Resolution Section on this topic, and they’re continuing that conversation here. Together they break down the options for getting published: from traditional books to articles to blog posts to podcasts, and how each approach can be tailored to both your goals and your audience. You will also hear about some mindset blocks that often stop professionals from writing in the first place. Whether it’s imposter syndrome, fear of sounding “braggy,” or writer’s block, Clare and Susan offer real-world, relatable ways to overcome those challenges. If you’ve ever felt unsure about how to take your idea from “I have something to say” to “I want to share this publicly,” this conversation is packed with golden nuggets to help you get started, and keep going. Remember, your voice is needed. And as Clare reminds us in this episode, the ripple effects of your work go far beyond what you see. Here’s what else you’ll hear in this episode: Why writing matters more than ever in our fieldHow to choose the right publishing path for your goalsWhy your work doesn’t have to be perfect to be powerfulHow to use your writing to actually grow your practice and build your reputation. More About This Week's Special Guest, Dr. Clare Fowler: Dr. Clare Fowler is the Executive Vice President at Mediate.com, Managing Editor of Mediate.com’s publishing platform, and author of the 2023 book, Rising Above Office Conflict: The Light-Hearted Guide for the Heavy-Hearted Employee. She holds a doctorate in Organizational Leadership from Pepperdine and was recently honored with the 2024 International Woman of Peace Award. Her experience includes roles at the United Nations, the Supreme Court of Hawai'i, and extensive work designing dispute resolution systems for small businesses. Website links: Mediate.com Mediate.com Mentor Program Mediate.com Article Submission Rising Above Office Conflict: A Light-Hearted Guide for the Heavy-Hearted Employee ABA DR Conference Program: https://www.americanbar.org/events-cle/ecd/ondemand/449302359/ Social Media: https://www.linkedin.com/in/clarefowler/ ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE)5% off bundled reception + chat10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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    40 m
  • The Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536

    The Client Experience Advantage: How Top Mediators Win Before They Even Begin with Michael Holmes on Make Money Mediating #536
    Jun 5 2025
    In this powerful episode, Susan Guthrie is joined by Michael Holmes, Chief Product Officer at FourthParty, for a conversation every mediator and ADR professional needs to hear. Michael, a legal mind with an entrepreneurial edge, has worked with hundreds of mediators to build thriving practices, and he’s here to share the client-first strategy that top-performing professionals never overlook. While many mediators focus on honing their skills in the room, Michael makes a compelling case that what really sets the best apart is their commitment to the entire client experience, from first click to final invoice. With industry growth projected at 7.3% annually (the highest of any profession, according to the U.S. Bureau of Labor Statistics), it’s more important than ever to stand out with smart systems, seamless communication, and true operational elegance. Plus, Michael shares a free downloadable resource: the Client Experience Scorecard, a self-audit tool to help you identify gaps in your intake, communication, and billing workflows. Here’s what else you’ll hear in this episode: Why “side hustle” mediators struggle to gain tractionHow top pros treat their practice like a business from day oneThe traps ADR professionals fall into when overthinking or underinvesting in marketingWhat “smart visibility” really looks like in the golden age of convenienceThe Four Cs of client experience: convenience, consistency, competency, and care More About This Week's Special Guest, Michael Holmes: Michael Holmes is a creative strategist with a strong legal background, entrepreneurial spirit, and a knack for technological innovation. He is the Chief Product Officer at FourthParty, an ADR tech and practice development company, where he helps mediators launch, manage and grow their businesses through smarter, client-centric systems and methods. Website: http://fourthparty.app. Be sure to grab your copy of the Client Experience Scorecard at FourthParty.app. Email: michael(at)fourthparty.app Social Media: https://www.linkedin.com/in/michael-holmes-5b940391/ ==================== This Episode is Sponsored by Smith.ai Never miss a client call again. Smith.ai’s 24/7 virtual receptionists combine live agents + AI to answer calls, chats, and texts — helping you capture more leads and boost client satisfaction. MMMP Listeners Get: $100 off first month (Code: GUTHRIE)5% off bundled reception + chat10% off annual plans 🔗 Learn more: bit.ly/MMMP-SmithAI ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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    34 m
  • UPDATED: The One Negotiation Tactic That Wins Every Time (And How Mediators Can Use It Too!) on Make Money Mediating #535

    UPDATED: The One Negotiation Tactic That Wins Every Time (And How Mediators Can Use It Too!) on Make Money Mediating #535
    May 23 2025
    Susan Guthrie shares the one negotiation skill that works every time—no matter the context—and how you can use it to build both resolution and rapport. In this solo episode, she introduces the powerful concept of framing: the art of shaping how information is presented to influence how it is received. Framing is not about manipulation—it’s about clarity. When used ethically, framing helps emphasize what matters most, creating a path for people to hear each other differently and move forward more constructively. It’s a tool that can completely shift the tone of any mediation or negotiation. Importantly, this episode also includes a correction to a previously shared example involving Nurofen’s marketing in Australia. After learning the campaign had been found to be misleading by Australian courts, Susan sets the record straight and uses the opportunity to explore the difference between effective framing and deceptive messaging—a must-know distinction for all professionals. (Correction starts at 7:14) You’ll hear practical ways to refine your framing skills, from AI-powered prompts to marketing messaging that better communicates your impact. Whether you're guiding high-conflict clients through a tough negotiation or introducing your services at a networking event, framing helps you lead with confidence, connection, and credibility. Here’s what else you’ll hear in this episode: How strong negotiators use framing to drive outcomes and build agreement Ethical ways to reframe messaging in mediation to help parties truly hear each other How framing can reduce conflict and position you as a narrative guide in the room Smart ways to use AI tools to reframe challenging client statements and practice scripts Why framing is not just a skill—it’s a strategy for growth, trust, and leadership Be sure to grab your copy of Susan’s free downloadable Framing Toolkit, including real life reframing phrases and AI prompts you can use right away. Want to Go Deeper? Each week, I publish two companion articles that expand on the episode’s key themes—one on the Practice Building Blog and one in my Practice Building Tip of the Day newsletter on LinkedIn. If you’re looking for practical takeaways you can implement right away, don’t miss this week’s articles, which dive into how better framing can transform your messaging, your website, and your client outcomes. 👉 Link to Blog Article 👉 Link to LinkedIn Newsletter ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article: The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie is one of the leading voices in dispute resolution today. A nationally recognized Top Family Law Attorney and Mediator, Susan has evolved from a successful legal and mediation practice into a sought-after trainer, coach, and consultant for professionals who want to build impactful, future-ready practices. As Chair of the American Bar Association’s Section of Dispute Resolution, she is at the forefront of innovation and leadership in the field—championing new approaches to practice building, technology integration, and client-centered service models. Susan is the author of the upcoming book, Future-Proofing Your Practice: AI, Tech and Strategies for Lawyers, Mediators, and Legal Entrepreneurs (ABA Publishing, 2025), which offers practical tools for professionals navigating the evolving demands of modern practice. Through her coaching and consulting work, Susan ...
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    23 m
  • Usher Winslett on Visibility, Opportunity, and Building an Arbitration Practice That Lasts on Make Money Mediating #534

    Usher Winslett on Visibility, Opportunity, and Building an Arbitration Practice That Lasts on Make Money Mediating #534
    May 8 2025
    Susan Guthrie welcomes Usher Winslett for a conversation that pulls back the curtain on what it really takes to build a thriving arbitration practice. From his early days of “dabbling” in dispute resolution to leading with service and strategy, Usher shares the pivotal moments and mindset shifts that helped him turn curiosity into a successful career. Whether you’re just starting out in ADR or looking to take your practice to the next level, this episode is packed with insights on visibility, opportunity, and the power of raising your hand. Plus, get a sneak peek into the upcoming ABA Arbitration Institute and why it’s the place to be. Here’s what else you’ll hear in this episode: Why showing up and saying yes creates opportunityHow visibility and authentic relationships lead to growthThe importance of treating your practice like a business and how it can set you apart in a crowded fieldWhy consistent marketing matters, even when it feels like it’s not workingThe value of staying curious and committed to growth More About This Week's Special Guest, Usher Winslett: Usher Winslett has been an ADR professional since 1996, handling more than 130 international and domestic disputes as an arbitrator or mediator (50+ as arbitrator; 80+ as mediator). He has experience as tribunal chair, wing arbitrator, sole arbitrator, and mediator on all sorts of commercial, intellectual property, employment, insurance, and entertainment disputes. Usher is a Fellow of the Chartered Institute of Arbitrators (FCIArb), Chair of the ABA Arbitration Institute, and Co-Chair of the ABA Dispute Resolution Section International Committee. He was also Co-Chair of the ABA Arbitration Institute in 2023 and 2024 and Co-Chair of the Atlanta International Arbitration Society (AtlAS) Annual Conference in 2024. He serves on the arbitration and mediation panels of the AAA, ICDR, Miles Mediation and Arbitration, ICC, CPR, FINRA, and the United States District Courts for the Southern District of New York, Eastern District of New York, and the District of South Carolina. Website: https://usherwinslett.com/, https://wsmblaw.com/ Usher’s Article: Ensuring Efficiency and Economy: An Arbitrator’s Primary Obligation Social Media: http://www.linkedin.com/in/usher-winslett-fciarb-57483b9/ ====================== 2025 Arbitration Institute - June 12, 2025 – June 13, 2025 If you’re arbitration-curious or looking to sharpen your skills, the ABA Arbitration Institute is happening this June in Denver. Presented by nationally recognized experts, the Arbitration Institute has comprehensive sessions on every stage of the arbitral process examined from the vantage point of neutrals, advocates, and in-house counsel. Substantive sessions address specific areas of arbitral practice, and small break-out discussions allow participants to interact in depth with the faculty and each other. For more information or to register, visit: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/registration-fees Arbitration Institute Agenda: https://events.americanbar.org/event/4f4c11a4-81ea-42ff-9be4-fbdcb02f561b/agenda ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article: The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and ...
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    52 m
  • RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533

    RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part Two) on Make Money Mediating #533
    May 1 2025
    In part two of a special two-part series, Susan continues her conversation with Professor John Lande about RPS Coach, his groundbreaking AI tool designed to elevate mediation practice through better preparation, deeper reflection, and more conscious system design. This time, Susan and John explore how RPS Coach can be used before, during, and after mediation, not just as a tool for practitioners, but as a conversation partner. They also talk candidly about how AI can unlock creativity, serve as a second brain, and offer guided coaching that encourages intentional practice. If you missed part one of the conversation, be sure to check that episode here. John's work is a reminder that true success comes not just from mastering techniques, but from understanding the systems we work within and constantly improving them. Here’s what else you’ll hear in this episode: Using AI to debrief, reflect, and grow your skills with guided checklists and coaching promptsThe importance of using the right AI tool for the right job—think toolbox, not one-size-fits-allReal-time mediation support and how RPS Coach fills the gap when your support group isn’t available More About This Week's Special Guest, John Lande: John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design. John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals. He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog. Websites and Resources: RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572 User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282 Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/ Contact John with your feedback about RPS Coach: landej(at)missouri.edu, https://lande.missouri.edu/ ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article: The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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    28 m
  • RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532

    RPS Coach Revealed: Professor John Lande’s New Tool to Transform Your Mediation Practice (Part One) on Make Money Mediating #532
    Apr 24 2025
    Susan Guthrie welcomes Professor John Lande for an eye-opening conversation that blends innovation, insight, and the evolving role of AI in mediation. In this special two-part series, Susan is joined by legendary dispute resolution scholar John Lande, yes, the same John Lande who generally is very cautious about electronic technology – but is all-in on AI but one conversation flipped the switch, and now he’s the mind behind the RPS Coach: a trailblazing AI tool powered by four decades of his research and writing. Built to help mediators, lawyers, educators, and students sharpen their skills and rethink their systems, the RPS Coach is more than just a chatbot, it’s a game-shifter. In Part One, Susan and John get into why he became so enthusiastic about AI, how the RPS Coach came to life, and what it means to interact with a tool built from your own intellectual legacy. Whether you’re shaping the future of mediation or just curious about what’s next in the field, this episode delivers a fresh take on how tech and practice can elevate one another. Here’s what else you’ll hear in this episode: What inspired John to create the RPS Coach despite hesitations about technologyHow the tool works and who it’s designed to helpReal-world ways the RPS Coach can improve writing, curriculum, and mediation prep Tune in next Thursday for Part Two, where we go deeper into how practitioners and educators are already using the tool and how AI might reshape the field of dispute resolution. More About This Week's Special Guest, John Lande: John Lande is the Isidor Loeb Professor Emeritus at the University of Missouri School of Law and a nationally recognized leader in dispute resolution. A mediator since 1982, he holds a J.D. from Hastings and a Ph.D. in sociology from the University of Wisconsin-Madison. His groundbreaking work has shaped how practitioners, courts, and educators approach negotiation, mediation, and dispute system design. John is the recipient of the ABA Section of Dispute Resolution’s Award for Outstanding Scholarly Work, the Mangano Dispute Resolution Advancement Award, and multiple writing honors from CPR, AFCC, and others. His scholarship on early dispute resolution, collaborative law, and legal practice innovation has influenced a generation of professionals. He has taught widely on negotiation, lawyering practice, and dispute system design, and is a Fellow of Educating Tomorrow’s Lawyers. He also serves on the editorial board of the Indisputably blog. Websites and Resources: RPS Coach: https://chatgpt.com/g/g-67bdbff0204c81919bae3f14ac7810dc-rps-negotiation-and-mediation-coach RPS Coach is Biased -And Proud of It: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5213572 User Guide: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=5199282 Mediate.com Podcast 46: Training an AI on Yourself with Prof. John Lande: https://mediate.com/mediate-com-podcast-46-training-an-ai-on-yourself-with-prof-john-lande/ ==================== This Episode is Sponsored by Thinkific! If you're ready to turn your expertise into scalable income, Thinkific is the platform to make it happen. I’m currently using Thinkific to build out my own suite of on-demand programs, and it’s become a key part of how I’m diversifying my business. Want to do the same? Get started with a free 30-day trial using my link: https://bit.ly/MMMP-thinkific Be sure to check out my recent episode on diversifying your income as a legal or dispute resolution professional, and the companion article on monetizing your expertise with downloadable programs—both linked below to help you get inspired and started. Article: The Fast-Track Guide to Creating a Profitable Downloadable Course Episode: Turn Your Expertise Into Income: A Step-by-Step Guide to Monetizing Your Knowledge on Make Money Mediating #529 ============================ WANT MORE CONTENT? Get SUSAN'S FREE BOOK: https://lp.constantcontactpages.com/su/tFTeMJf/SuccesswithSusan Get the FREE LinkedIn Newsletter from Susan, "Practice Building Tip of the Day": Weekly Practice Building Tips Newsletter Susan's New Weekly Business Journal is NOW AVAILABLE! https://susaneguthrie.com/the-journal Reach out to Susan at susan@susaneguthrie.com Susan's Coaching Services: https://susaneguthrie.com/services Website: https://susaneguthrie.com Social Media: Susan on Instagram: https://instagram.com/susanguthrieesq Susan on LinkedIn: linkedin.com/in/susaneguthrie Make Money Mediating on Instagram: https://instagram.com/makemoneymediating ***************** Meet Our Creator and Host: Susan Guthrie Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the ...
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    46 m
  • Breaking the ‘Invisible Expert’ Curse: Why No One Knows You Exist (And How to Fix It Fast) on Make Money Mediating #531

    Breaking the ‘Invisible Expert’ Curse: Why No One Knows You Exist (And How to Fix It Fast) on Make Money Mediating #531
    Apr 10 2025

    You could be the most qualified person in the room, and still not get hired. That stings, right? But if you’ve ever heard someone say, “Oh wow, I didn’t know you do that now!” then you’ve met the curse of the Invisible Expert.

    The truth is, being amazing at your work is just half the battle. The other half? Making sure the right people know you’re out there. In this episode, Susan Guthrie calls out the disconnect between being skilled and being seen; breaking the “Invisible Expert” curse for good.

    In today’s world, visibility is non-negotiable. You can be the best in your field, but if no one knows what you do, they’ll hire someone else who simply showed up. To break the Invisible Expert curse, you’ll learn:

    • What it really means to be “invisible” in your profession and how visibility is the bridge between your value and your client.
    • The tell-sale signs that you are an invisible expert.
    • How to shift your mindset to think about visibility not as ego. It’s about connection and service.
    • Five visibility boosters to break the Invisible Expert curse that you can implement today!

    Other resources mentioned in this episode: The Visibility Booster Playbook for Professionals

    LinkedIn and Beyond: The Latest and Greatest from the Master, Donna Serdula Is it Time For a LinkedIn Makeover? Insider Tips From the Woman Who Wrote the Book, Donna Serdula

    ============================

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    Meet Our Creator and Host: Susan Guthrie

    Susan Guthrie, nationally recognized as one of the Top Family Law Attorneys and Mediators in the United States, has transitioned from a successful legal and mediation practice to become one of the foremost trainers and consultants for professionals in the field. As Chair-Elect of the American Bar Association’s Section of Dispute Resolution, Susan is dedicated to advancing the practice and profession of dispute resolution worldwide. Through her Top 1% in the World podcast, The Divorce & Beyond Podcast with Susan Guthrie," she continues to share her expertise, reaching millions of listeners globally.
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