The Learning + Performance Podcast Podcast Por Patrick Healy arte de portada

The Learning + Performance Podcast

The Learning + Performance Podcast

De: Patrick Healy
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 The show that explores key ideas, strategies, tools, and techniques for enhancing human learning and performance.Patrick Healy Desarrollo Personal Éxito Personal
Episodios
  • #20 – Nicole L’Etoile on Designing More Accessible and Inclusive Learning Experiences🎯 Episode Overview & Value Proposition

    #20 – Nicole L’Etoile on Designing More Accessible and Inclusive Learning Experiences🎯 Episode Overview & Value Proposition
    May 22 2025
    In this episode of the Learning and Performance Podcast, I speak with Nicole L’Etoile—learning experience designer, accessibility advocate, and founder of L’Etoile Education—about how to design digital learning experiences that are accessible, inclusive, and equitable for all learners.Nicole brings deep experience as a former educator, LMS administrator, accessibility auditor, and course creator. In our conversation, she shares actionable strategies to help learning designers and organizations create accessible content that supports every learner—not just some.Whether you’re new to accessibility or a seasoned learning pro looking to go deeper, this episode is packed with practical advice, frameworks, and resources to support your work.Topics Covered:In our conversation, we cover a range of topics relevant to learning and performance, including:What accessibility is and why it mattersThe POUR framework: Perceivable, Operable, Understandable, RobustWhy accessibility is often overlooked or treated as an afterthoughtCommon accessibility barriers in online learning and how to avoid themMyths about accessible learning being "less engaging"Tools, techniques, and workflows for building accessible contentHow to conduct an accessibility auditNicole’s own journey—from educator to accessibility advocateHow accessibility work shaped her as a learner, leader, and professionalAdvice for learning designers and L&D teamsThe future of accessibility and the role of AIThe value of safe, inclusive, and equitable learning environmentsConnect with Nicole🌐 Website: letoile-education.com📧 Newsletter + Cohorts: Making Online Content Accessible for All🔗 LinkedIn: Nicole L’EtoilePeople MentionedCrystal Scott – Certified Professional in Web Accessibility (CPWA) and designer of Nicole’s websiteTaylor Arnt – Accessibility and assistive tech advocate who created WCAG and AT-focused ChatGPT botsLuke Hobson – Instructional designer and founder of Instructional Design Institute; collaborator with NicoleMolly Huddle – Former Olympian and coach of Nicole’s racing teamTools and Tech Mentioned:Storyline, iSpring – E-learning authoring toolAmara – Open-source captioning and subtitling toolHemingway App – Writing tool for improving readability and plain languageFlesch-Kincaid Readability Test – Tool to assess reading level of contentChatGPT / Claude / Google Gemini – Used to interpret WCAG guidelines and assist in accessibility practicesWCAG GPT Bot by Taylor Arnt – Available hereAssistive Tech GPT by Taylor Arnt – Chatbot to simulate screen reader experienceFrameworks and Guides:WCAG (Web Content Accessibility Guidelines) – Quick Reference GuidePOUR Framework – Perceivable, Operable, Understandable, RobustW3C (World Wide Web Consortium) – https://www.w3.orgWebAIM – https://webaim.orgUniversal Design for Learning (UDL) – CAST GuidelinesAccessibility Shield – https://www.accessibilityshield.comOrganizations and Platforms:L’Etoile Education – Nicole’s consulting business: https://www.letoile-education.comInstructional Design Institute by Luke Hobson – Nicole's course is hosted hereBrightspace / D2L – LMS used to deliver Nicole’s flagship accessibility course
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    1 h y 6 m
  • #19 - Tom McDowall on Upskilling and Reskilling L&D

    #19 - Tom McDowall on Upskilling and Reskilling L&D
    Apr 15 2025
    In this episode of The Learning and Performance Podcast, I interview Tom McDowall, an experienced learning and development professional and the founder of Evolve Learning Design about the importance of upskilling and reskilling—both for the broader workforce and for L&D teams themselves. We discuss why many traditional models in the field are outdated and no longer serve us and how to skill better. Tom has worked across almost every L&D role—from facilitator to digital designer to head of learning design—and now focuses on helping L&D teams improve how they think, operate, and deliver impact. This conversation is packed with insight and honesty, and I think you’ll walk away with a sharper perspective on how to help people—and yourself—learn and perform better.Key Topics:In the conversation, we hit on a number of interesting topics relevant to learning and performance, including:What performance is and why it depends just as much on systems as it does on peopleWhy L&D often solves the wrong problemsThe difference between capability and opportunity—and how learning only supports oneTom’s journey into L&D and his critique of self-made success narrativesWhat a product mindset looks like in practiceWhy upskilling is uncomfortable—but necessary—and how to support it without overwhelming peopleHow to measure the success of upskilling initiativesPractical strategies for internal L&D teams to do more with lessThe importance of context awareness and system thinkingAnd more.Connect with Tom⁠Evolve ⁠– Tom’s learning consultancy⁠⁠⁠⁠IDTx Conference - Tom's conference for IDersLinkedInYouTubeNotes, Mentions, and Resources:Performance = where capability (internal KSAs) and opportunity (external environmental supports) meetW. Edwards Deming – “A bad system will beat a good person every time.”Learning = cognitive process of knowledge and skill developmentDesigning “learning” vs. designing training and resources for learning to occurSpaced practice, dripped contentInformal learning occurring all the timeThrive – LXP platform Tom worked withColossyan – AI avatar video platform Tom consulted withWhy luck is a big element of careersTaking a “product mindset” in L&D—viewing L&D as a provider of internal productsThomas Gilbert – Human Competence ModelGuy Wallace – Performance-based instructional designGreg Arthur – Learning experience design podcast guestEvolve – Tom’s learning design consultancyThe myth of the learner—people don't necessarily want to learn, value learning, or feel comfortable doing itGoal = more performant employees/professionals, not satisfied learnersUpskilling and reskilling as a form of change managementReskilling as uncomfortable but a kind/human thing to doWEF Jobs Insight Report (2025) – Human-only jobs declining, high churn/mobility, growing demand for physical laborImportance of L&D upskilling itself and practicing what it preachesChallenges of upskilling L&D: budget, assumptions, discomfort, outdated models, resistance to changeAddressing those challenges: be flexible, communicate value, use dataDelivering outcomes > outputsMeasuring upskilling impact: connect skills to KPIs, observe behavior change, avoid self-assessments, explore genAI roleplays, consider environmental variablesCore L&D skills today: resilience, tech elasticity, mental health awarenessThe Learning Network (UK) – Peer-driven L&D communityPixar’s Brain Trust – Honest, iterative creative feedbackBeing nice vs. being kind – Hard truths help people growKim Scott – Radical Candor – Clear, caring feedbackInvesting in contextual intelligence—reading widely and understanding learner environmentsAdam Savage’s principle of first-order retrieval – Reduce friction and increase flowAdam Grant – WorkLife Podcast – Making work betterWhy you shouldn’t always ask older professionals for advice firstGordon Brown – Seven Ways to Change the World – Insight into global systemic changeSTOP Technique – Stop, Take a Breath, Observe, Proceed
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    1 h y 27 m
  • #18 - Cathan Kabrelian on Compassionate Communication with Ourselves and Others

    #18 - Cathan Kabrelian on Compassionate Communication with Ourselves and Others
    Mar 19 2025
    In this episode of The Learning and Performance Podcast, I speak with the late Cathan Kabrelian, a leading expert in compassionate communication. Cathan was a trainer, speaker, retreat leader, and mentor, known for integrating compassionate communication into a wide range of fields, from education to corporate environments. Through her work as a trauma-informed Needs-Awareness Trainer, Certified Mindfulness Instructor, and Breath Coach, Cathan brought a unique depth to understanding and teaching not only effective communication skills but the self-awareness skills to transform conversations and relationships at work, at home, and in all those third spaces. Together, Cathan and I discussed why compassionate communication matters and how you can use it to live a more self-aware, wonderful, and connected life.Key TopicsIn the conversation, we hit on a number of interesting topics relevant to learning and performance, including:What is compassionate or non-violent communication, and why is it importantThe importance of feelings and needs awareness to life and relationshipsThe OFNR framework of observation, feelings, needs, requestsHow to translate thoughts and judgments into needsFeelings as a “radar” for detecting what we needShifting from blaming others to identifying our own values and needsWhy self-connection is necessary to connect with othersThree ways to navigate challenging feelingsTwo ways to practice compassionate communication - formal and real-lifeUsing compassionate communication at workAnd much more...Learn More About Cathan and NVCCathan's websiteIn Loving MemoryNVC by Marshall RosenbergNew York Center for NVCThe Compassion Course by Thom Bond and teamNotes,Mentions, and ResourcesIdentity - not just WHO we are or WHAT we do or believe but HOW we arePerformance - achieving tasks towards a goal with creativity, skill, and compassionate consideration of needsLearning - understanding something better than we did beforeLearning-Performance "Loops" - Learn, Practice, Perform.Compassionate/Non-Violent Communication (NVC)Needs awarenessNon-Violent Communication (NVC) by Marshall RosenbergOFNR Framework - Observations, Feelings, Needs, RequestsObservations - what we notice about ourselves, others, and the worldFeelings - sensations stimulated by met or unmet needsNeeds - universal life impulses; drivers of actionsRequests/Strategies - ways to meet our needsCompassion Course OnlineThe Compassion Book by Thom BondNY Center for NVC (NYCNVC)Effective practice is intentional, focused, awareTranslating Judgments Practice - translating judgments into feelings and needs/valuesShifting from judgment and blaming to connection, curiosity, and compassionPrinciple - everything we do we do to meet a need or valueFeelings as "radar" for needs, not something to fear or push awayApplying NVC at work - values and what matters>needs; focusing on individual self-connection leads to more curiosity, compassion, and connection with co-workersIt doesn't take two to change a conversation, only oneDealing with difficult feelings by connecting to met/unmet needs - (1) notice judgments/resistance/thinking, (2) tune into body sensations, (3) identify what you want/need and embody it, (4) think of a strategy to meet the needsFeelings and Needs listStudy by Brene Brown on average number of feelings of AmericansSelf-connect first to connect with others secondTwo types of practice for showing up better - formal and integrative/IRLCathan's website - Compassionate Thriving Types of Judgments - Value judgments, preferences, assessments vs. moralistic judgmentsHigh performance in life = showing up authentically and connecting with othersMindfulnessSomatic experiencing and breathworkCompassion vs. empathy
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    1 h y 24 m
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