The Key To Successful Leadership In Work & Life (Ep. 135)
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The Key To Successful Leadership In Work & Life (Ep. 135)
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Something recently happened inside my company that inspired this episode and reminded me the value of effective leadership especially in today's age. We had a payment issue for a client which could have derailed their entire experience with us but my team member not only took responsibility but took extreme ownership in owning the mistake and making it right quickly.
This is a testament to hiring value first but also how I show up as a leader and what I instill in my employees. Listen in as I explain more of the story and share 6 ways to improve outcomes through feedback.
Time Stamps:
(0:28) Keys to Successful Leadership
(0:56) Mexico Trip and All Inclusive
(6:34) Feedback On The Situation
(11:06) Feedback in Relationships
(11:21) 6 Ways To Improve The Outcome Through Feedback
(15:40) Increasing Speed
(17:43) Building Confidence
(21:15) Reward Imperfect Action
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