This week we announce the deep integration of Galileo, the world’s AI Assistant for HR, into ServiceNow (Now Assist) and the fast-growing HCM system HiBob.

This means you can now access Galileo in the flow of work.

Additional Information

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

Q&A: Get Galileo for ServiceNow

Q&A: Get Galileo for HiBob

This week, in advance of major announcements from us and other vendors, I give you a good overview of the AI Agent market, and discuss the new role of AI governance platforms, AI agent development tools, AI agent vendors, and how AI agents will actually manifest and redefine what we call an “application.”

I discuss ServiceNow, Microsoft, SAP, Workday, Paradox, Maki People, and other vendors. My goal today is to “demystify” this space and explain the market, the trends, and why and how your IT department is going to be building a lot of the agents you need. And prepare for our announcements next week!

Chapters

00:00 Introduction to AI Agents and Market Trends 02:55 Understanding Intelligent Agents and Their Applications 05:48 The Role of Agents in HR and Business Workflows 09:09 Agent Management and Governance Challenges 11:46 ServiceNow’s Evolution and AI Integration 15:06 The Future of Custom Agent Development 17:55 Upcoming Events and Industry Insights 20:46 The Impact of AI on HR and Workforce Dynamics

Additional Information

The Mercury Release of Galileo Signals a New Era for Intelligent Agents

The End of HR As We Know It (long read on AI’s impact on HR)

The Rise of The Superworker: Four Stages of AI Explainer Video

Microsoft Launches People Skills In Copilot, Altering The HR Tech Market

Irresistible 2025: Join Us (almost full)

In this episode of the WhatWorks podcast, Dara Engle, CHRO of ORIX USA, speaks with Kathi Enderes to explore the power of systemic HR in transforming a global organization.

Discover how Dara navigates the complexities of leading HR in a multinational context, leveraging her extensive experience to drive strategic alignment and transformation. From building resilient cultures to managing change in a fast-paced environment and coaching senior executives, Dara shares invaluable insights and advice for HR leaders and aspiring CHROs.

Additional Information

Systemic HR: The New Operating Model Designed for the Age of AI