The ITSM Practice: Elevating ITSM and IT Security Knowledge Podcast Por Luigi Ferri arte de portada

The ITSM Practice: Elevating ITSM and IT Security Knowledge

The ITSM Practice: Elevating ITSM and IT Security Knowledge

De: Luigi Ferri
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Join Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Professionals! Stay Connected: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Youtube: https://www.youtube.com/@theitsmpractice Website: http://www.theitsmpractice.comLuigi Ferri
Episodios
  • Agentic AI: The Future of ITSM
    Jul 22 2025

    Agentic AI is redefining IT Service Management with autonomous decision-making, intelligent workflow orchestration, and continuous learning. In this episode, we explore how AI transforms service desks into predictive ecosystems, boosts performance, and challenges organizational readiness, ethics, and governance.


    In this episode, we answer to:

    What makes Agentic AI different from traditional automation in ITSM?

    How can organizations govern AI decisions in service management?

    Are your ITSM processes ready to be trusted by autonomous systems?


    Resources Mentioned in this Episode:

    Forrester website, article "Let The Service Management Agentic AI Race Begin", link https://www.forrester.com/blogs/let-the-service-management-agentic-ai-race-begin/


    Aisera website, article "Agentic AI in IT Service Management (ITSM)", link https://aisera.com/blog/agentic-ai-itsm/


    Rezolve.ai website, article "Why Agentic AI Tools Are the Future of Incident and Service Requests?", link https://www.rezolve.ai/blog/agentic-ai-incident-and-service-requests


    Sprinklr website, article "The AI-first unified platform for front-office teams", link https://www.sprinklr.com/blog/agentic-ai/


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

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    11 m
  • Outsourcing Code, Keeping Control – ISO/IEC 27001 A.8.30
    Jul 15 2025

    Outsourced development is growing, but ISO 27001 Annex A 8.30 ensures you don’t outsource control. In this episode, we explain how to secure external software development, from vendor audits to contract clauses and compliance risks. Learn practical steps to protect your business.


    In this episode, we answer to:

    How can ISO 27001 Annex A 8.30 secure outsourced development?

    What security questions should you ask every software vendor?

    How do you turn contracts into enforceable cybersecurity controls?


    Resources Mentioned in this Episode:

    HighTable, article "ISO 27001 Annex A 8.30 Outsourced Development", link https://hightable.io/iso27001-annex-a-8-30-outsourced-development/


    ISMS.online website, article "ISO 27001:2022 Annex A 8.30 – Outsourced Development", link https://www.isms.online/iso-27001/annex-a/8-30-outsourced-development-2022/


    ISMS.online website, article "ISO 27002:2022 – Control 8.30 – Outsourced Development", link https://www.isms.online/iso-27002/control-8-30-outsourced-development/


    GRC Mana website, article "ISO 27001 Annex A 8.30: A Step-by-Step Guide", link https://www.grcmana.io/blog/iso-27001-annex-a-8-30-outsourced-development


    Advisera website, article "Big guide to ISO 27001 clauses — How is this standard structured?", link https://advisera.com/iso27001/control-8-30-outsourced-development/


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

    Más Menos
    9 m
  • How Enterprise Architecture Transforms Hospital IT and Patient Safety
    Jul 8 2025

    Discover how Enterprise Architecture in healthcare helps government hospitals improve patient safety, system resilience, and operational efficiency. Learn the five EA pillars driving digital transformation, compliance, and innovation—critical for Managed Service Providers too.


    In this episode, we answer to:

    How can Enterprise Architecture reduce IT outages in hospitals?

    What risks do Managed Service Providers face without solid architecture?

    How does EA help align IT with national healthcare goals?


    Resources Mentioned in this Episode:

    Sparx Systems website, article "The Case for Enterprise Architecture in the Government", link https://trerado.sparxsystems.com/resources/eaglobalsummit-2024/the-case-for-enterprise-architecture-in-the-government/


    SCW website, article "How Enterprise Architecture plays a vital role in navigating the NHS’s future", link https://scwcsu.nhs.uk/news-and-views/blog/how-enterprise-architecture-plays-a-vital-role-in-navigating-the-nhs-s-future


    iTrobes website, article "ERP For Hospitals – A Complete Guide", link https://www.itrobes.com/hospital-management-erp-software/


    SAP website, article "Enterprise Architecture Maturity Models & Assessment", link https://www.leanix.net/en/wiki/ea/enterprise-architecture-maturity-stages-and-assessment


    Confiz website, article "Building service excellence: 6 pillars of Managed Services Framework", link https://www.confiz.com/blog/building-service-excellence-6-pillars-of-managed-services-framework/


    Ardoq website, article "What Is Enterprise Security Architecture? The Complete Guide to More Holistic Risk Management", link https://www.ardoq.com/knowledge-hub/enterprise-security-architecture


    ValueBlue website, article "Top 10 Benefits of Enterprise Architecture for Your Business", link https://www.valueblue.com/blog/top-10-benefits-of-enterprise-architecture-for-your-business


    Connect with me on:

    LinkedIn: https://www.linkedin.com/in/theitsmpractice/

    Website: http://www.theitsmpractice.com

    And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.


    Credits:

    Sound engineering by Alan Southgate - http://alsouthgate.co.uk/


    Graphics by Yulia Kolodyazhnaya

    Más Menos
    11 m
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