Can you prioritize the well-being of your clients and clinicians alike by structuring your practice with a sense of purpose and soul? Why are feedback loops the secret ingredient for a thriving therapeutic environment? What is an easy way to enhance your practice’s support systems?

In this episode, I’m reflecting on something that often gets overlooked in leadership: how we build systems with intention and soul.

From my early days working with paper files at Metropolitan Family Services to adopting electronic health records at Innovative Counseling Partners, I’ve learned that systems only work when they’re designed to support the people inside them — not just track them.

I share the story of a clinician in crisis — someone holding 100+ cases yet barely hitting service targets. For years, no one asked why. It wasn’t until we stepped back and truly listened that we saw the disconnect: a lack of structure, training, and growth pathways. And sadly, she wasn’t alone.

This episode is about more than data or productivity. It’s about emotional labor in leadership, the dangers of flying blind as an organization, and the courage it takes to realign our systems so they serve both staff and clients better. I also explore how feedback — even uncomfortable feedback — is a gift, and why our next evolution as leaders depends on how willing we are to sit with discomfort and grow from it.

If you’re running a practice, managing a team, or even just managing your own life systems — I hope this episode nudges you to ask: Do my systems have soul?

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Is your definition of success overdue for a makeover? Which new metrics can you use to define what success looks and feels like to you? Can you imagine success not as vertical but rather as linear and continuous?

In this episode, I reflect on how my understanding of success has shifted over time — and how it might be time for yours to shift too.

For a long time, I thought of success as a ladder to climb. But now, I see it more as a landscape to explore. That change in mindset has helped me let go of old identities that no longer serve me — the parts of me that kept fighting battles I didn’t need to fight anymore.

I talk about the grief that can come with shedding those identities, and about the freedom that comes when we give ourselves permission to choose how we want to show up now.

I also explore how many of us carry inherited definitions of success — ideas we absorbed from family, peers, or society — without realizing it. I ask: are your metrics for a good life truly your own? Or are they someone else’s?

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How can courageous conversations transform your relationships? What is the greatest key to unlocking honest communication? Which strategies can help you navigate difficult conversations?

Even after more than a decade of running my group practice, I still find difficult conversations… difficult. But I’ve learned they’re unavoidable—and more importantly, necessary. In this episode, I wanted to reframe these moments not as “hard talks” but as “courageous conversations.” These are the conversations that build relationships rather than break them—if we approach them grounded and intentional.

Avoiding tough conversations might feel like protection, but often it’s a barrier to growth. Silence creates emotional clutter, and walking on eggshells only deepens disconnection. I talked about how staying grounded—breathing through the discomfort—can help us say hard things while preserving connection.

Thanks for listening, I'd love to connect with you over on Facebook.

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