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The Business Growth Show

The Business Growth Show

De: Ford Saeks
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 Welcome to The Business Growth Show, where each week we bring you in-depth interviews with the leading voices in business success. Hosted by Ford Saeks, the show provides valuable insights and strategies for entrepreneurs, business owners, and anyone looking to grow their brand. From top CEOs to experts in sales, marketing, operations, customer experience, entrepreneurship, and success, our guests share their personal experiences, lessons learned, and advice to help you achieve your goals. Whether you're a seasoned entrepreneur or just starting out, The Business Growth Show offers practical and actionable advice to help you take your business to the next level. Tune in and join Ford as he explores the stories and strategies of the most successful business leaders of our time on The Business Growth Show.2024 Economía Marketing Marketing y Ventas
Episodios
  • S1Ep235 Maximizing Field Support in Franchising with Angela Coté

    S1Ep235 Maximizing Field Support in Franchising with Angela Coté
    Jun 12 2025
    Field support in franchising is often the make-or-break factor that determines whether a system thrives or stalls. While franchise development and operations get plenty of attention, the role of field coaching remains one of the most powerful, yet underutilized, levers for driving sustainable success across a franchise network. Angela Coté, Founder and CEO of Field Coach Experts, has made it her mission to transform how franchise brands think about field support. With over 25 years of hands-on experience growing M&M Food Markets to nearly 500 locations, Angela understands firsthand that franchisee success doesn't happen by chance—it happens through intentional, effective, and scalable support systems. Angela’s work goes beyond traditional consulting. Through Field Coach Experts, she helps franchise systems build out the training, professional development, and best practices needed to maximize the impact of their field teams. Her approach is rooted in the belief that empowered, well-supported franchisees are the foundation for system-wide growth, brand consistency, and long-term profitability. At the core of field support in franchising is the relationship between the franchisor and the franchisee. Coté explains that strong field coaching is not about policing operations or enforcing compliance through fear. Instead, it's about developing trusted partnerships that empower franchise owners to reach their full potential. When franchisees feel supported—not scrutinized—they are far more likely to engage, perform, and remain committed to the brand's mission. Effective field support begins with redefining the role of the field coach. Traditionally seen as inspectors or operational enforcers, field coaches must now be positioned as business advisors, leadership mentors, and accountability partners. Coté emphasizes that today's franchisees expect more than just checklists—they want strategic conversations that help them overcome challenges, identify opportunities, and build better businesses. Angela also points out that field coaching isn't just about individual unit success. It plays a critical role in protecting brand integrity, ensuring consistency across locations, and creating a cohesive franchise community. When franchisees see the brand investing in their personal and professional growth, it creates a deeper connection to the system and fuels positive momentum across the network. Field support in franchising also needs to evolve to meet the demands of a changing business environment. Coté highlights how the rise of virtual communication, changing workforce expectations, and increasingly sophisticated franchisees require brands to rethink how support is delivered. Modern field coaching must be agile, proactive, and highly personalized to resonate with today's owners. Training field coaches is an essential piece of the puzzle. Coté advocates for a structured development path that equips field teams with the skills they need to succeed—not just operational knowledge, but also leadership coaching, relationship-building, and emotional intelligence. Franchise brands that invest in developing their field teams set themselves apart in a competitive market. Another critical aspect Angela stresses is the need for data-driven coaching. Successful field support programs leverage performance metrics, benchmarking, and goal setting to guide conversations and track progress. Without measurable results, coaching can easily become subjective or disconnected from the broader business objectives. Field support in franchising is ultimately about creating a win-win dynamic. When field teams are trained to coach rather than police, and franchisees are given the tools and encouragement they need to thrive, the entire system benefits. Unit-level profitability improves, brand loyalty deepens, and expansion opportunities grow stronger. Angela Coté’s approach offers a fresh, forward-thinking blueprint for franchise systems ready to take their support programs to the next level. By investing in people, relationships, and strategic field coaching, franchisors can build healthier, more resilient brands that drive success for every stakeholder. Watch the full episode on YouTube. Don’t miss future episodes featuring powerful conversations and actionable insights from today’s top business minds. Join Fordify LIVE! Every Wednesday at 11AM Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Angela Coté Angela Coté is the Founder and CEO of Field Coach Experts, a leading advisory firm helping franchise brands maximize the impact of their field support teams. With over 25 years of experience in franchising—including helping grow the iconic M&M Food Markets brand to nearly 500 locations—Angela has become a champion for improving franchisee engagement, profitability, and brand success through strategic coaching and...
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    34 m
  • S1Ep234 Elevate Your Franchise Growth Strategy with Joe Mathews

    S1Ep234 Elevate Your Franchise Growth Strategy with Joe Mathews
    Jun 5 2025
    Franchise growth strategy is more than signing new franchisees—it's about building the right foundation, attracting the right people, and scaling smart. Few understand this better than Joe Mathews, Founder and CEO of Franchise Performance Group, who has spent nearly four decades shaping some of the world’s most recognized franchise brands. From his early leadership roles with Subway and Fantastic Sams to advising brands like Marco’s Pizza and many others, Mathews has witnessed firsthand what separates long-term franchise success from short-term expansion. His experience writing five industry-leading books and contributing to major publications like Entrepreneur, USA Today, and Fortune underscores his authority on franchise development. A true student of franchising, Mathews built Franchise Performance Group to provide brands with a full-service, outsourced franchise development solution. His work goes beyond lead generation; it focuses on aligning franchisee and franchisor goals, building systems that foster success, and creating sustainable brand growth that lasts well beyond the initial sale. At the heart of Mathews’ approach to franchise growth strategy is the understanding that great franchise brands are built on great franchisees. It's not about awarding as many territories as possible—it's about recruiting partners who share the brand's mission, values, and long-term vision. He emphasizes that smart franchise expansion is a careful balance of ambition and discipline. Mathews explains that many emerging franchisors fall into the trap of chasing growth for growth’s sake. Without the right systems in place—operational training, marketing support, real estate development, and leadership alignment—franchise networks become fractured and inconsistent. This, he argues, is where the real danger lies: rapid growth without operational excellence can undermine a brand’s reputation faster than anything else. A successful franchise growth strategy requires brands to invest deeply in the success of their franchisees. Mathews points out that franchisors who view franchisees as customers, rather than partners, miss the opportunity to build truly high-performing networks. Franchisees need to be empowered, supported, and continually trained to deliver the brand experience at the highest level. Another critical factor Mathews emphasizes is lead generation quality over quantity. Rather than relying on high-volume lead pipelines that attract the wrong candidates, he advocates for targeted, relationship-driven development strategies that focus on cultural fit, financial qualifications, and alignment with the brand's long-term mission. Strong franchise growth strategy starts with strong franchisee recruitment. Mathews also addresses how the landscape of franchising is shifting. Post-pandemic dynamics, rising interest in semi-passive ownership models, and heightened franchisee expectations are changing how brands must approach development. He stresses that adaptability, transparency, and authenticity are now non-negotiable for brands that want to attract and retain top-tier franchisees. Elevating a franchise growth strategy, Mathews explains, also means knowing when to say no. Not every prospective franchisee is the right fit, and franchisors must have the courage to protect their brand by being selective. A few wrong partnerships early on can have a cascading effect that damages unit economics, customer experience, and brand perception. Franchise success, he insists, is about more than the franchise disclosure document or initial franchise fee. It's about creating a complete, ongoing support system that positions franchisees to succeed and scale within the system. When franchisors prioritize the success of their network first, sustainable brand expansion becomes the natural outcome. Joe Mathews' philosophy offers a timely reminder that growth is not a goal—it's a result. Smart brands focus on operational excellence, franchisee success, and cultural alignment long before they hit national recognition. With decades of experience and proven systems, Mathews continues to shape the future of franchising by helping brands grow the right way, not just the fast way. Watch the full episode on YouTube. Don’t miss future episodes featuring powerful conversations and actionable insights from today’s top business minds. Join Fordify LIVE! Every Wednesday at 11AM Central on your favorite social platforms and catch The Business Growth Show Podcast every Thursday for a weekly dose of business growth wisdom. About Joe Mathews Joe Mathews is the Founder and CEO of Franchise Performance Group, a leading franchise development firm dedicated to helping brands grow smarter and more sustainably. With nearly 40 years of experience in franchising, Joe has held leadership roles with Subway, Fantastic Sams, Marco’s Pizza, and many other major brands. He is the author of five industry-acclaimed books, including the ...
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    40 m
  • S1Ep233 Mastering Body Language and Deception Detection with Traci Brown

    S1Ep233 Mastering Body Language and Deception Detection with Traci Brown
    May 29 2025
    Body language and deception detection have become essential skills in a world where communication happens faster and trust is more fragile than ever. Leaders who can accurately read the cues others miss gain a major advantage—whether negotiating deals, hiring key team members, managing remote work, or navigating high-stakes business decisions. Traci Brown, renowned body language expert and behavioral analyst, has built her career teaching organizations how to decode hidden messages and make smarter, faster decisions. Her expertise, once reserved for military intelligence and police investigations, now fuels success at the highest levels of business. Brown has helped close deals worth billions and prevent multimillion-dollar fraud losses by showing leaders how to spot the subtle physical and verbal signals that indicate when someone may be holding back the truth. Building the skill of body language and deception detection starts with recognizing that the body often reveals what words try to conceal. Brown emphasizes that in high-pressure environments—whether across a boardroom table, on a Zoom call, or even in email exchanges—the stakes create physical reactions that no amount of scripted communication can fully hide. Learning to catch these cues transforms how leaders evaluate information, assess risk, and protect their organizations. One of the most critical concepts Brown highlights is the importance of congruency between words and body language. When the message someone is speaking matches their gestures, tone, and nonverbal behavior, there is a greater likelihood of truthfulness. When subtle misalignments appear—like nodding “no” while verbally saying “yes” or a sudden increase in blinking or shoulder shrugging—those become hot spots that demand deeper questioning. Brown explains that deception detection isn't about catching someone in a lie for the sake of confrontation. It's about gathering better intelligence to inform better decisions. In complex business environments, leaders often face situations where not every truth is volunteered. Being able to recognize uncertainty, hesitation, or concealed information can mean the difference between negotiating a winning contract and walking into a costly disaster. Body language and deception detection also play an important role in virtual settings. In an era dominated by remote work and digital communications, Brown teaches that even through Zoom calls, leaders can pick up on critical nonverbal cues. Someone refusing to turn on a camera, unusual pacing in speech, or microexpressions of discomfort can reveal just as much as in-person interactions when viewed with trained awareness. In written communications like email and text, deception indicators shift from body language to verbal patterns. Brown outlines that abrupt changes in tone, overuse of defensive language, and subtle hedging phrases are often signs that the sender is withholding information or feeling pressured. These skills extend beyond traditional fraud prevention into leadership, sales, hiring, and team dynamics—critical areas where trust must be earned and verified continuously. Training executives, managers, and sales teams in body language and deception detection not only sharpens their instincts but also improves their own communication skills. Leaders who understand the importance of congruency project greater trustworthiness themselves, enhancing their influence and credibility in every interaction. Brown's work reveals that everyone can improve their ability to read people. It's not about intuition alone; it's about developing a structured approach to observing patterns, asking the right follow-up questions, and using silence strategically. Recognizing when someone is uncertain, defensive, or holding back provides an opening to ask deeper questions and uncover critical information that would otherwise stay hidden. The practical application of body language and deception detection extends into negotiations, vendor selection, internal team leadership, and even brand representation. When decision-making stakes are high, trusting verbal promises without verifying nonverbal communication leaves leaders vulnerable. Brown equips her audiences to see what others miss and act with confidence based on a deeper layer of insight. The ability to decode body language and detect deception is no longer optional for leaders who want to excel. In business today, sharper perception isn't just a competitive edge—it's a necessity for safeguarding deals, strengthening relationships, and driving meaningful results. Traci Brown has proven that mastering these skills leads to stronger leadership and more decisive action in every facet of business. Watch the full episode on YouTube. Don’t miss future episodes featuring powerful conversations and actionable insights from today’s top business minds. Join Fordify LIVE! Every Wednesday at 11AM Central on your favorite social platforms ...
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    43 m
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