In this episode, we’re diving into what it really takes to build a connected, high-performing salon team—from group flow and psychological safety to leadership habits and onboarding systems that scale.

If you’ve ever struggled with new hires disrupting the vibe, educator burnout, or wondering how involved you should be as an owner — this one’s for you. We’re talking training, trust, and the strategies that keep your culture strong.

🔗 Links & Resources:
Learn more about The Artist Academy: https://www.therefinenetwork.com/artistacademy
Follow us on Instagram: @therefinenetwork

Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most.

If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your focus, coach with clarity, and make data work for your team—not against them.

🔗 Links & Resources:
📊 Learn more about Skill Coaching: refinenetwork.com/skillcoaching
🎓 Join The Artist Academy: refinenetwork.com/artistacademy
📥 Get on the list for Scale 2025: refinenetwork.com/scale
📸 Follow us on Instagram: @therefinenetwork

In this episode, Gordon Miller returns to the podcast for a thought-provoking conversation on the future of the beauty industry. From tech innovations like AI agents and intuitive salon systems to the realities of leadership, mentorship, and financial transparency, Gordon shares powerful insights rooted in decades of experience.

We talk about:
• What tech really means for salon owners (and how to embrace it)
• The shift from manual management to intuitive automation
• The danger of unrealistic messaging in beauty education
• How leadership today can better serve future generations
• And why kindness, context, and clarity still matter most

This isn’t just a conversation about trends—it’s about building a sustainable, empowering future for salon professionals at every stage.

Whether you're a new stylist, a seasoned owner, or somewhere in between, this episode will leave you thinking deeper about what’s next.

🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com
🔗 Explore the Leaders Retreat: www.therefinenetwork.com/retreat

📲 Connect with TRN:
Instagram: https://www.instagram.com/therefinenetwork/
Facebook: https://www.facebook.com/profile.php?id=61557467807003

🎙 Guest: Gordon Miller, https://www.socialbeautymakers.com/

00:00 – Intro & Icebreaker: You’re given a personal assistant for life, and they can only do one thing. What are they doing?
05:09 – How Gordon Hopes to Be Remembered in the Industry
06:28 – What Salon Owners Should Be Focused on Right Now
08:57 – What’s Working in Salons Today
12:26 – Integrating Tech Without Losing Human Connection
15:22 – How Salon Education Is Evolving
19:37 – What Holds Leaders Back from Growth
23:48 – Advice for Overwhelmed Salon Owners
30:12 – Where to Connect with Gordon