Episodios

  • Can you tell me what this section is about? - 🎯 The Embedded Questions Quiz - 📅 “Could we book you in for Tuesday at 10?” – Polite British Phrases for Scheduling Calls - How to say “you idiot” — the British way (with the accent to match

    Can you tell me what this section is about? - 🎯 The Embedded Questions Quiz - 📅 “Could we book you in for Tuesday at 10?” – Polite British Phrases for Scheduling Calls - How to say “you idiot” — the British way (with the accent to match
    May 23 2025

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    Embedded Questions Quiz : https://learningbritishaccent.com/embedded-questions-quiz/

    🎯 Model Dialogue 1: Booking a New Appointment

    [At a health clinic – booking a follow-up appointment]

    Receptionist: "Good morning, Willow Health Centre, Chloe speaking."

    Caller: "Hi, I need to book a follow-up appointment with Dr Patel."

    Receptionist: "Of course. Would next Tuesday at 10 o’clock suit you?"

    Caller: "Hmm, I’m working that day. Do you have anything later in the week?"

    Receptionist: "Let’s see… I have Thursday at 3pm or Friday at 9:15 available."

    Caller: "Thursday at 3 would be perfect, thanks."

    Receptionist: "Great. So that’s Thursday the 11th at 3pm with Dr Patel. I’ll send over a confirmation by email."

    Caller: "Brilliant, thanks very much."

    Receptionist: "You’re very welcome. See you then!"

    🎯 Model Dialogue 2: Rescheduling a Missed Appointment

    [At a law office – client missed their appointment and is calling to rebook]

    Caller: "Hello, this is Angela Martin. I had an appointment with Mr Lewis yesterday but unfortunately I couldn’t make it. I’d like to reschedule if possible."

    Receptionist: "Of course, no problem at all. Let me just check his diary… Would Friday at 2pm work for you?"

    Caller: "That should be fine, yes."

    Receptionist: "Lovely. So I’ve booked you in for Friday the 14th at 2 o’clock with Mr Lewis. Shall I send over a confirmation email?"

    Caller: "Yes, please — that would be great."

    Receptionist: "All done. You’ll receive an email shortly. We’ll look forward to seeing you then!"

    Caller: "Thank you so much!"

    Receptionist: "You’re very welcome. Bye for now!"

    Caller: "Bye!"
    Más Menos
    20 m
  • UK Vs US grammar: I’ve just had lunch. Or… I just had lunch? 🇬🇧 vs 🇺🇸 - British Tenses QUIZ - 📞 How to Handle Difficult and Confused Calls (Like a True Brit) - How to Be Subtly British When Leaving a Party Early 🎉👋

    UK Vs US grammar: I’ve just had lunch. Or… I just had lunch? 🇬🇧 vs 🇺🇸 - British Tenses QUIZ - 📞 How to Handle Difficult and Confused Calls (Like a True Brit) - How to Be Subtly British When Leaving a Party Early 🎉👋
    May 16 2025

    Go to the Quiz: https://learningbritishaccent.com/present-perfect-past-simple-quiz/

    🎯 Model Dialogue 1: Handling an Impatient Caller

    Receptionist: "Good afternoon, Customer Services, Rachel speaking."

    Caller: "I've been trying to get through for half an hour! This is ridiculous!"

    Receptionist: "I'm very sorry you've had trouble reaching us. Let me see how I can help you today."

    Caller: "I need to speak to someone about my order — right now!"

    Receptionist: "Of course. May I take a few details, and I'll transfer you to the appropriate department immediately?"

    Caller: "Fine. It's order number 54321."

    Receptionist: "Thank you. I'll pass this straight on to the Orders Team. One moment, please."

    🎯 Model Dialogue 2: Handling a Confused Caller

    Receptionist: "Good morning, IT Support, Megan speaking."

    Caller: "Oh, um, hello. I'm not sure if I've called the right number. I need help with my laptop..."

    Receptionist: "No problem at all — you're through to IT Support. Let’s see if I can help."

    Caller: "It's just... it's not turning on properly, and I don't know what to do."

    Receptionist: "I completely understand. Could I take your name and your department, please?"

    Caller: "Yes, it's Olivia Patel from Marketing."

    Receptionist: "Thank you, Olivia. Let me just check which technician is available, and I’ll get someone to give you a call back shortly."

    Caller: "Alright, thanks very much."

    Receptionist: "You're very welcome. We'll be in touch as soon as possible."

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    Más Menos
    15 m
  • Grammar Time – cleft sentences 🇬🇧✨ - 💯 Quiz - Cleft Sentences - 📞 How to Take and Leave Messages (The Proper British Way) - 💸 How to Sound Skint (Like a Proper Brit)

    Grammar Time – cleft sentences 🇬🇧✨ - 💯 Quiz - Cleft Sentences - 📞 How to Take and Leave Messages (The Proper British Way) - 💸 How to Sound Skint (Like a Proper Brit)
    May 9 2025

    Link to Quiz:

    https://learningbritishaccent.com/cleft-sentences-quiz/

    You will need membership to the British Accent Bundle (make sure you're signed into your account when accessing the quiz)

    🎯 Model Dialogue for Practice

    [At the office – taking and leaving a message]

    Receptionist: "Good afternoon, Marketing Department, Sarah speaking."

    Caller: "Oh, hello, could I speak to Laura, please?"

    Receptionist: "I'm terribly sorry, Laura’s away from her desk at the moment.

    Would you like to leave a message?"

    Caller: "Yes, could you ask her to give me a ring when she's back? It's Anna from Premier Solutions."

    Receptionist: "Of course — Anna from Premier Solutions. Could you just spell 'Premier' for me, please?"

    Caller: "Certainly — that's P-R-E-M-I-E-R."

    Receptionist: "Thank you. And could I take a contact number, just in case?"

    Caller: "Yes, it's 07983 456 210."

    Receptionist: "Perfect, I'll make sure she gets the message."

    🎯 Model Dialogue 2: Taking a Message + Email Address

    [At the office – receptionist taking a detailed message]

    Receptionist: "Good morning, Finance Department, Emily speaking."

    Caller: "Hello, could I speak to Priya Sharma, please?"

    Receptionist: "I'm afraid Priya’s in a meeting at the moment. Would you like to leave a message?"

    Caller: "Yes, please. Could you ask her to send me the updated invoice?"

    Receptionist: "Of course. Could I take your name, please?"

    Caller: "Yes, it's Jessica Morgan."

    Receptionist: "Thank you, Jessica. And could I take your email address, just in case she needs to send it directly?"

    Caller: "Certainly — it's j.morgan at linfield hyphen group dot co dot uk."

    Receptionist: "Just to confirm, that's J dot Morgan at Linfield hyphen Group dot co dot uk?"

    Caller: "That's right."

    Receptionist: "Lovely, I'll pass the message on as soon as Priya is free."

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    Más Menos
    18 m
  • Opposites Attract: 12 Phrasal Verb Pairs You Need to Master 💡↔️🙃 - Mastering "Either" & "Neither" – Usage & Pronunciation in British English - 🎙️ Your British Phone Voice Starts Here - Don’t Just Say "I’m Hungry" – Say It Like a Br

    Opposites Attract: 12 Phrasal Verb Pairs You Need to Master 💡↔️🙃 - Mastering "Either" & "Neither" – Usage & Pronunciation in British English - 🎙️ Your British Phone Voice Starts Here - Don’t Just Say "I’m Hungry" – Say It Like a Br
    May 2 2025

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    📞 PRACTICE CALL SCENARIO

    Try recording yourself playing each role. Play it back and why not compare your version with mine on this week’s podcast episode.

    Receptionist: "Good afternoon, Bright Solutions, Sarah speaking."

    Caller: "Hi, I’m calling about my invoice."

    Receptionist: "Of course—let me just pull up your details. Could I take your reference number?" (↑)

    Caller: "It’s INV-4567."

    Receptionist: "Thank you. I’ll check this now… Yes, I can see it here. I’ll email a copy straight over." (↓)

    Caller: "Great, thanks!"

    Receptionist: "You’re welcome. Is there anything else I can help with?" (↑)
    Más Menos
    21 m
  • 💩 British Slang Know Your S**T - Collocations with OUT - 📞 Mastering Phone English: Phrases for Asking Callers to Wait and Connecting Them - 19 Ways Brits Begrudgingly End a Tea Break ☕

    💩 British Slang Know Your S**T - Collocations with OUT - 📞 Mastering Phone English: Phrases for Asking Callers to Wait and Connecting Them - 19 Ways Brits Begrudgingly End a Tea Break ☕
    Apr 25 2025

    Section 2 starts around 6mins into the show.

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    Más Menos
    19 m
  • 15 British English Phrases That Native Speakers Use All the Time 🇬🇧 - What improvisation techniques can be used to improve speaking skills? - Are there any rules to help pronounce a word you don't know? - Mastering the Art of Complaining – RP Styl

    15 British English Phrases That Native Speakers Use All the Time 🇬🇧 - What improvisation techniques can be used to improve speaking skills? - Are there any rules to help pronounce a word you don't know? - Mastering the Art of Complaining – RP Styl
    Apr 18 2025

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    Más Menos
    15 m
  • Knackered? Cream-Crackered? Learn to Sound Properly Exhausted in RP! - Is this the most complex grammar rule in English? - Surprising Words That Sound British But Aren’t - Essential Phrasal Verbs with 'Put': 3 Quick Ones You Must Know!

    Knackered? Cream-Crackered? Learn to Sound Properly Exhausted in RP! - Is this the most complex grammar rule in English? - Surprising Words That Sound British But Aren’t - Essential Phrasal Verbs with 'Put': 3 Quick Ones You Must Know!
    Apr 11 2025

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    Más Menos
    18 m
  • Listening and Comprehension Exercises : Voicemail / Phone Calls / News Bulletins / Travel Directions

    Listening and Comprehension Exercises : Voicemail / Phone Calls / News Bulletins / Travel Directions
    Apr 4 2025

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    Más Menos
    20 m
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