Serving Drama: When Restaurant Employees Overshare With Customers
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Serving Drama: When Restaurant Employees Overshare With Customers
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In this episode of Restaurant Punk, the crew dives into the all-too-common workplace dilemma: when personal problems spill into professional spaces. From baristas unloading their life stories at the counter to coworkers turning the floor into a therapy session, we ask the big question—where’s the line between being real and being disruptive?
We discuss:
- The impact of emotional oversharing in restaurants
- What strong leadership looks like during tough shifts
- Mental health vs. unprofessional behavior—how to tell the difference
- How to set boundaries while still supporting your team
- The cultural shift toward instant gratification and emotional fragility
Whether you’re in management, front of house, or just someone who’s worked a double on no sleep, this episode gets real about the pressures of service life—and how to keep it together when it counts.
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