A decline in email response rates is forcing deal searchers to be more creative, says Entrepreneur-Through-Acquisition searcher Christine Koval, currently on the hunt for a lower-middle-market, back-office services business to acquire.

In an interview with Search Party, Koval notes the increasing competition to find deals in the vast US lower-middle-market, as well as the ubiquity of powerful business-outreach platforms that help deal searchers discover and contact business owners. The problem is, as every searcher has become armed with turbo-charged sourcing capabilities, business owners are becoming so inundated with inbound interest, their response rates have begun to plummet, requiring searchers to revert to pre-email methods, like cold-calling.

“It is back to the olden days a little bit where your boots are on the ground, you're getting out there to learn, you're getting your face in front of business owners,” she said.

Among the key takeaways of Koval's interview:

Email outreach is fading—searchers must build in-person, personalized relationships. Koval emphasizes that email has become commoditized as more searchers adopt AI-enhanced bulk outreach, lowering reply rates and forcing a return to personal, high-effort engagement.

ETA differentiation has diminished—searchers must now sell themselves, not just the model. As many pockets of the lower-middle-market M&A landscape becomes saturated with investors, ETA searchers can no longer rely on the novelty of their model to stand out. “Just selling the alternative to private equity isn’t a differentiator anymore,” says Koval. “So I focused on, where do I have a unique insight or what are the industries that I've worked in my past career where I can draw an initial connection with that business owner.”

A compelling personal brand is now critical for effective deal sourcing: With searchers facing lower response rates and heightened competition, Koval has embraced thought leadership, podcasts and LinkedIn as essential tools for building trust before a first call. “As search continues to evolve, think of yourself as a personal brand,” she says. “You need a unique value proposition. You need to be different, and you want owners to get to see that as early as they can in the process.”

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Professionalizing the finance function of a lower-middle-market business is one of the most impactful forms of value-creation a new CEO can pursue, according to a panel of Entrepreneurship-Through-Acquisition (ETA) market experts.

To learn the importance of the finance function in ETA investments, Search Party convened a conversation between Anthony Walker, Managing Partner at Next Coast Legacy, Sam Swan, CEO of TaskRay, Eric Lougher, CFO/COO of TaskRay, Emily Young, Transaction Advisory Manager at Boulay and Jake Bitz, Consulting Controller at Boulay. TaskRay is an ETA-backed SaaS company that saw its operations transformed when it brought on board Lougher as CFO. The story of TaskRay's professionalized CFO function is at the core of this authoritative, candid and lively conversation.

Among the key takeaways of this episode of Search Party:

• A common feature of founder-led companies in the lower-middle market is a heavy emphasis on cash flow and little emphasis on forward-looking financial metrics. Anthony Walker noted that this dynamic often leaves new owners without the reporting foundation they need to lead effectively. “They've measured the performance of their business by how much cash is in the bank account," says Walker of many lower-middle-market founders. "They're not looking at sophisticated metrics or KPIs.”

• To build a finance function that supports both operational decision-making and investor transparency, operators must first assess the starting point and align it with their growth horizon. Emily Young described this as a deliberate diagnostic process that should precede any hiring or systems decisions: “The first step is - know the business. Know where it is today, know where you want it to be tomorrow, a year from now, five years from now.”

• For first-time CEOs, the limits of their own financial fluency often surface early. Sam Swan reflected on his own transition, recalling how the budgeting process made it clear that finance couldn’t remain an isolated back-office task: “It was a struggle and that to me was a pretty clear indicator that I need someone who could do this with me.”

Ultimately, a professionalized finance function doesn’t just improve decision-making in the present—it lays the groundwork for eventual exit. Jake Bitz underscored that buyers, lenders, and future acquirers all expect reliable financial operations: “Hiring the key people and having that process put in place for how you close the month and how you report is the foundation.”

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#M&A #search #privateequity #eta #searchfund #insurance

Small insurance brokerages make for "great" Entrepreneurship-Through-Acquisition deals, provided the acquirer has a deep understanding of the industry, says August Felker, an ETA searcher turned CEO of Oberle Risk Solutions.

In an interview with Search Party, Felker shares his personal ETA journey to becoming the CEO of a leading lower-middle-market insurance brokerage, starting with being raised by a father who ran a St. Louis, Missouri, insurance brokerage. (Felker's grandfather also was an insurance broker).

Felker discovered the ETA model while working for two Stanford MBAs who had acquired a lower-middle-market logistics business, an experience that convinced him he wanted to follow the same path in his field of expertise. “When I first heard of the search fund, I was like, this is the coolest thing I’ve ever heard.”

Felker's ETA search was fortuitous in two ways: He identified the company he ended up acquiring within a matter of weeks, and he was connected to the seller not by an investment banker, but by the editor of an insurance trade journal. “I said what I was trying to do, and this editor was like, ‘I know someone who's selling their business in Madison, Wisconsin. You want me to connect you with him?’”

The most stressful part of the deal came late in the acquisition negotiation, when the seller pushed back on final contract terms, such as the earnout and non-compete. “We were so far in and committed," says Felker. "That really threw me for a loop.”

Felker explains how the most impactful move he made as CEO was to hire three top-performing producers who dramatically boosted sales: “It’s like recruiting an NBA all-star. They came in and were writing so much new business it just totally changed the game.”

Oberle Risk Services provides insurance to ETA-backed companies, among other lower-middle-market clients. "The ETA community is a great community," he says. "How can you not like someone who's risking their financial future and moving across the country? I mean, it's just the coolest thing.”

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#smallbusiness #finance #lending #privateequity #eta #searchfund