🎙️ Episode 3: Care Navigator Confessions

In this episode, we pull back the curtain on one of the most misunderstood roles in primary care: the Care Navigator.

From booking appointments to spotting stroke symptoms, today’s guest reveals what it’s really like on the clinical front line — and trust me, it’s way more than answering phones.

We dive into mental health support, triage chaos, safeguarding escalations… and of course, the hilarious confessions that only the Care Navigator squad could deliver.

(You’ll never look at a “quick directions request” the same way again.)

Names and minor details have been lightly anonymised to protect privacy.

This episode also contains brief, non-commercial vocal references to Ready or Not by Lauryn Hill and Stronger by Kanye West.

If you’ve ever wondered what it’s like being the calm in the NHS storm — or if you are that calm — this one’s for you.

💊 Your prescription this week?

Care navigation isn’t just a job — it’s the heartbeat of the practice.

Felt when it’s there.

Noticed when it’s not.

Because without you?

The whole thing falls apart.

🎧 Hit subscribe, leave a cheeky review, and share this episode with the real MVPs of healthcare — the ones keeping it all together, one redirected call at a time.

📩 Let’s Connect!

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