Rethinking Retail: The Hidden Costs of Self-Checkout Technology Podcast Por arte de portada

Rethinking Retail: The Hidden Costs of Self-Checkout Technology

Rethinking Retail: The Hidden Costs of Self-Checkout Technology

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 Santiago Gallino, Associate Professor of Operations, Information and Decisions, and of Marketing at the Wharton School, discusses the growing presence of self-checkout in retail, its intended operational benefits, and the unintended consequences—including theft, customer friction, and strategic recalibration—that are prompting retailers to rethink their approach.

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