Retail Technology Spotlight Series Podcast Por Omni Talk Retail arte de portada

Retail Technology Spotlight Series

Retail Technology Spotlight Series

De: Omni Talk Retail
Escúchala gratis

Acerca de esta escucha

 Omni Talk Retail Hosts Chris Walton and Anne Mezzenga sit down with the people and the companies building technology that will shape the future of retail.Copyright 2025 Omni Talk Retail Economía Política y Gobierno
Episodios
  • Why Post-Purchase Communication Could Become Retail’s Next Big Differentiator

    Why Post-Purchase Communication Could Become Retail’s Next Big Differentiator
    Jun 19 2025
    In this Spotlight Series interview, Catherine Dummitt, VP of Marketing at Narvar, explains how the post-purchase journey is evolving from a cost center to a powerful “trust center.” With insights from over 42 billion consumer interactions annually, Narvar is helping retailers rethink shipping, returns, and communication to boost loyalty, reduce costs, and drive revenue. From AI-driven delivery confidence to smarter shipping perks, this is a must-watch for anyone shaping the future of e-commerce.Key Moments:0:08 – 1:15 | Meet Catherine Dummitt, VP of Marketing at Narvar1:16 – 2:44 | What Narvar is and how it powers post-purchase personalization2:45 – 4:45 | Why delivery confidence is replacing speed as the top consumer priority4:46 – 6:27 | The shift from instant gratification to brand trust and delivery reliability6:28 – 9:10 | The new role of communication and clarity in reducing delivery anxiety9:11 – 12:21 | Strategic free shipping and perks — not one-size-fits-all12:22 – 14:59 | Using Narvar’s data to help brands personalize offers and reduce cart abandonment15:00 – 16:46 | How communication impacts repurchase behavior and lifts revenue16:47 – 18:35 | Turning tracking pages into branding and engagement opportunities18:36 – 21:00 | Why post-purchase should be treated as a “trust center,” not a cost center21:01 – 23:00 | Shipping protection, porch theft anxiety, and new revenue streams
    Más Menos
    25 m
  • The Past, Present & Future Of E Ink And ESLs With Bryan Chan

    The Past, Present & Future Of E Ink And ESLs With Bryan Chan
    May 26 2025

    🎙️ In this special Omni Talk Retail Technology Spotlight episode, Chris Walton and Anne Mezzenga sit down with Bryan Chan, Senior Director at E Ink, to explore the journey of electronic shelf labels (ESLs) and why they're finally catching fire in the U.S.

    Key Moments:

    • [01:03] What is E Ink? — Origins as an MIT spinout and Kindle beginnings
    • [2:52] Why ESLs weren’t the original goal — from newspapers to shelf labels
    • [4:45] Learning from “belly loaders” and how real-world store operations shaped the tech
    • [6:48] Battery life breakthroughs, operational benefits, and color evolution
    • [8:34] Why Europe led ESL adoption — labor costs, regulations, and sustainability
    • [12:05] Walmart’s impact: Why the U.S. is finally scaling up ESLs
    • [13:37] ROI is king: 36-month to 9-month payoff windows
    • [17:28] Pricing accuracy, pick-to-light, and fast-changing categories like appliances
    • [23:03] Spectra 6 and the future of full-color ESLs and untethered displays
    • [24:58] Retail media potential vs. power-hungry in-store TVs
    • [30:59] Final advice: Start with ESLs before leaping to full digital screens

    📲 Want to get in touch with Bryan? Connect with him on LinkedIn — just search Bryan Chan (with a Y).

    #retailtech #electronicshelflabels #eink #retailinnovation #omnitalk #retailpodcast #walmart

    Más Menos
    33 m
  • Why Retailers Can't Ignore Competitive Intelligence With ClearDemand CPO Rajat Nigam

    Why Retailers Can't Ignore Competitive Intelligence With ClearDemand CPO Rajat Nigam
    May 13 2025

    In this deep-dive Omni Talk Spotlight, Chris Walton and Anne Mezzenga are joined by Rajat Nigam, Chief Product Officer at ClearDemand, to unpack the critical role of competitive intelligence in modern retail pricing. Formerly leading pricing innovation at Amazon, Rajat explains how engineering, data quality, and normalization are central to making pricing intelligence truly actionable — and profitable. From assortment gap analysis to real-time pricing enabled by electronic shelf labels, this episode explores the full retail stack of competitive data strategy.

    Key Moments:

    • (1:00) Rajat's background and Amazon's secret pricing project
    • (2:40) What makes “good” competitive intelligence
    • (5:00) The three hardest problems in competitive data
    • (7:30) Matching pack sizes and normalizing prices
    • (10:00) Competitive data beyond pricing – assortment, promotions, planning
    • (14:00) Where comp intel works best: grocery vs. luxury
    • (17:00) Role of price elasticity in retail strategy
    • (20:00) How to start: KVI items, category focus, and data gap analysis
    • (23:30) Agility in pricing with ESLs and real-time data
    • (25:00) Final thoughts and predictions for the future of pricing

    #RetailTech #CompetitiveIntelligence #PricingStrategy #RetailInnovation #ClearDemand #OmniTalk #GroceryTech #RetailData #amazon #PriceOptimization

    Music by hooksounds.com

    *Sponsored Content*
    Más Menos
    26 m
adbl_web_global_use_to_activate_webcro805_stickypopup
Todavía no hay opiniones