Episode 3 – Behind the Scenes: Member Service

Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this episode of Power Factor, we’re spotlighting the friendly, knowledgeable Member Service Representatives who are the first point of contact at Midstate Electric.

CEO Jim Anderson talks with Shawntaye, Member Service Supervisor, and Amber, a senior MSR, about what it takes to deliver top-notch service—from starting new accounts to explaining billing details like demand and facility charges. They discuss how MSRs support members through sensitive situations, troubleshoot high bills, and guide them on tools like SmartHub to track usage.

Most importantly, they share how the cooperative difference shines through in programs like capital credits and flexible payment options that help members stay connected—even during tough times.

Episode 2 – Lines of Defense: Wildfire Mitigation
Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this episode, we’re breaking down the steps electric utilities take to prevent wildfires and keep communities safe. You will hear from Midstate Electric Cooperative's Operations Manager, Brian Sharr and Engineering Manager, Tom Weller on topics from tree trimming and vegetation management to creating defensible space and maintaining rights-of-way, we cover the critical work happening year-round. We’ll also explain how fire mitigation settings impact power restoration and why community education plays a vital role in reducing wildfire risk. Tune in to learn how proactive planning and partnership help protect both the grid—and the people it serves.

Episode 1 – Introducing Power Factor Podcast
Hosted by Jim Anderson, General Manager and CEO of Midstate Electric Cooperative

In this inaugural episode of the Power Factor Podcast, Jim Anderson introduces Midstate Electric Cooperative’s new platform for open conversation and member connection. Tune in as we explore the key factors that drive our power, influence our decisions, and shape the future of MEC.