Part 2: Digital Transformation and Customer Centricity | with Clement Gavrila
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Part 2: Digital Transformation and Customer Centricity | with Clement Gavrila
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Digital transformation is revolutionising the pharmaceutical and healthcare industries, pushing the boundaries of how companies connect with patients, providers, and stakeholders.
As customer-centricity becomes a critical focus, the role of digital innovation in enhancing patient care, streamlining operations, and driving better outcomes has never been more vital.
Clement Gavrila, Head of Digital Transformation at Virgin Media O2, brings an abundance of experience and insight from his fascinating career at one of Britain’s leading mass media and telecom giants.
Known for keeping people and businesses connected, Virgin Media O2 is at the forefront of digital evolution. Clement joins us on part 2 of our debut episode of What the Pharma? to share insights into how digital transformation is reshaping commercial organisations and driving innovative, customer-focused change across the sector.