Are your phones helping or hurting your business? In this episode of the Overdog Podcast, Fern uncovers a common but overlooked problem in dog daycare and boarding facilities — how phone calls are handled. From missed calls and inconsistent messaging to clunky voicemail systems and outdated automation, he explains how these mistakes can turn hot leads cold fast. You’ll also hear how smart businesses are using technology and AI to create a better, more consistent experience for customers while saving time and money.

This episode is all about helping you take control of your phones and stop letting potential clients slip through the cracks. Fern shares real insights from listening to countless calls from pet care businesses and lays out actionable ideas to improve your customer experience, boost conversions, and free up your staff to focus on what really matters. If you’re ready to rethink your approach to phone calls and make them work for you, this one’s for you.

Ever wonder how you can seriously stand out in the pet care industry? In this episode of the Overdog Podcast, Fern shares a game-changing insight sparked by his recent vacation to Mexico—and it has everything to do with crafting an unforgettable VIP experience. From private butlers to rooftop pools, the trip offered more than just relaxation—it served up inspiration for how pet businesses can create elevated service tiers that keep clients loyal and begging for more.

Tune in to hear why offering premium services isn’t just a luxury—it’s a smart move for boosting retention, revenue, and reputation. Whether you’re running a bustling daycare, grooming service, or training facility, Fern dives into practical, scalable ideas to make your business the “first-class” option in town. If you’ve ever considered adding a high-end package, this episode will show you how to make it irresistible.

You're halfway through the year—are you where you thought you’d be? In this episode of the Overdog Podcast, we hit pause to take stock of the first six months of 2025. It’s the perfect time to assess what’s working, what’s not, and how to pivot for a stronger finish. Whether you're crushing your goals or feeling like you're stuck in neutral, this mid-year check-in might be exactly what your dog business needs to reset and realign.

But the real focus? Delegation. If you're still mopping floors or answering phones, it’s time to level up. Fern dives into why holding on to every task could be stalling your growth—and how shifting your mindset can help you reclaim your time and step into the true CEO role your business needs. You’ll walk away with actionable steps to start offloading responsibilities, build stronger systems, and create a business that thrives without you in the trenches every day.