This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkansas.

Episode Highlights:

Healthcare Career and Professional Background

• 01:22 Robin's 26-year healthcare journey
• 03:32 Conway OBGYN practice overview

Maternal Health Crisis in Arkansas

• 07:12 Maternal mortality rates and challenges
• 11:28 Lack of Medicaid-accepting OB/GYN providers
• 14:53 Financial impact on healthcare providers

Advocacy and Data-Driven Problem Solving

• 13:11 Using MGMA Data Dive platform
• 15:17 Developing comprehensive documentation
• 16:53 Persistent communication with state leaders

Reimbursement and Healthcare Policy

• 14:53 Detailed analysis of OB/GYN procedure code reimbursements
• 15:17 Presenting financial sustainability challenges
• 22:35 Successful negotiation for fee schedule increases

Professional Networking and Collaboration

• 19:28 Leveraging MGMA and regional healthcare networks
• 22:35 Importance of collaborative problem-solving
• 23:08 Using professional resources to drive healthcare improvements

Resources:

• Arkansas Foundation for Medical Care (AFMC)
• Connect with Rob Fagala on LinkedIn
• Conway OB-GYN

Additional Resources:

• MGMA Playbooks
• MGMA Events
• MGMA Consulting
• MGMA DataDive
• MGMA Stat
• MGMA Podcasts

Email us at dwilliams@mgma.com if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to advisor@mgma.com. Don't forget to subscribe to our network wherever you get your podcasts.

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