In this episode, Perry Holley and Chris Goede welcome guest Jeff Hancher to discuss the importance of giving firm feedback as a leader. Jeff shares his expertise on how leaders can deliver challenging conversations effectively, tying it to the engagement and performance of their teams. He provides a practical framework for earning the right to give tough feedback by setting clear expectations, investing time in people, and ensuring accountability. Jeff also shares a personal story illustrating the transformative power of a leader who cared enough to have a firm conversation with him during a difficult time, which changed the trajectory of his life and career.

Click here to pre-order your copy of Jeff Hancher's Firm Feedback in a Fragile World!

Chris Goede and Perry Holley explore how leaders can effectively handle criticism. They encourage leaders to maintain humility and face criticism directly, being open to feedback while also discerning whether it is constructive or not. They recommend determining if action is required based on the criticism and, if so, taking steps to address the issue and restore relationships with the criticizers. Finally, they advise leaders to reflect on criticism, capture lessons learned and allow it to shape their leadership while not letting it define who they are as a person.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

In this episode, Chris Goede and Perry Holley explore the concept of delivering appreciated value to customers. They explain the importance of going beyond simply providing value to align that value with the true needs of the customer. They also emphasize the need to exceed client expectations and make the value personally relevant to create an emotional connection and foster loyalty. The episode offers valuable insights for businesses seeking to enhance their value proposition and build stronger customer relationships.

Perry Holley and Chris Goede share a powerful 7-step model for building an extraordinary culture within an organization. They show how leaders must continuously inform their teams about the core values and mission, while also involving them in the experience to boost morale and commitment. They stress the importance of leaders inspiring others by being present, setting an example, and living out the culture they aim to create.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

In this episode, Chris Goede and Perry Holley explore the concept of delivering "WOW" experiences to customers. They discuss the importance of being distinctive rather than just different from competitors to create unique and memorable moments for clients. The hosts also introduce the idea of identifying "un-WOWs," which are areas where the customer experience falls short and needs improvement. They encourage leaders to actively seek out these "un-WOWs " and take immediate action to address them, fostering a culture of continuous improvement within their organizations.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Perry Holley and Chris Goede explore the differences between leaders who attract followers vs. those who attract other leaders. They point out that leaders who attract followers may experience some success, but leaders who attract leaders will experience incredible success. Throughout the conversation, Holley and Goede provide examples and insights to help listeners understand what it takes to become a leader who attracts and develops other leaders.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Chris Goede and Perry Holley explore the difference between being an influencer and a person of influence. They discuss four phases of influence: modeling, motivating, mentoring, and multiplying. Explaining that modeling involves people observing a leader's actions, reactions, and interactions, while motivating requires engaging and connecting with individuals on an emotional level. Mentoring, they suggest, involves guiding others through personal and professional growth, while multiplying empowers others to become people of influence themselves.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.

Chris Goede and Perry Holley discuss strategies for dealing with a challenging or bad boss. They provide insights on how to handle these difficult situations by focusing on adding value to the leader rather than trying to fix them. They share practical tips such as increasing communication, documenting work, and understanding the leader's priorities and challenges. The episode offers helpful advice for navigating the frustration of working under a less-than-ideal leader while still maintaining professionalism and a growth mindset.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.