As an MSP owner, I've started to hear more about cyber warranties. Honestly, at first thought, I went straight for "Gimmick" and blew it off. After having this conversation, I now understand how and where cyber warranties fit in.. Listen in as Nick and I discuss!

MSPs are struggling to sell Cybersecurity and I wanted to know why. So, I created a poll in a Facebook group seeking answers. While I didn't find the answers surprising, I did feel that the "reasons" MSP's are not selling cybersecurity are pretty easy to overcome, they just need to know how. In this video, that's exactly what I do.

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MSP staff-centric conversation did not go as I thought it would. You really need to listen to Eric talk from a perspective he doesn’t often talk from. This is a very good deep dive! Enjoy! Topics: MSP employees and the level of RISK they represent along with the potential consequences of the access they have Do you have the right staff? How can MSP business owners and leaders communicate to their staff about risks they should be on the lookout for? How can educating your staff turn into material for your clients? Human motivation and how it affects education Allow your staff to work from their strengths When you have staff, you need to make sure you have … THIS.. What do you do when you have a staff member who performs their job well but will not ever go above and beyond? The size of the business will change the dynamics of the person needed for a particular position At what point do you need to debate your hiring process? Sales and hiring have a lot more in common than you think Hire Fast - Fire Faster Know how to interview more consistently The profound turning point in this conversation! Start Well, Finish Well!

Cyber liability insurance has created a really neat place for MSPs. In this episode, I discuss how to teach your clients about cyber insurance, what to look for, what to avoid, and how the MSP can generate more revenue through the utilization of cyber insurance.

Bonus material.. if you have never presented on Cyber Insurance, please feel free to utilize my template to get started..

If you have never met Justin, he just does things his way… and he’s hilarious! From Puppeteering to how he F*’d up three (3) different acquisitions, there is so much to be entertained with. It was a great time having Justin come on!

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Burak joins me to discuss some hot topics surrounding the MSP industry.

1. Should you lead with IT support or Security in your prospecting conversations
2. How to arm yourself to decrease objections in the sales process
3. The truth about those 300+ per-user rates
4. What about site fees?
5. How to handle new projects for new clients
6. How to handle pricing adjustments (newly covered devices, users, and more) with your clients
7. How to include support in your managed pricing if you don't currently
8. How to handle billing changes
9. Why have a pricing strategy?

Pre-sales cybersecurity risk assessments have been a hot topic lately. I'd like to share our experience of performing these assessments over the past 5 years and where we landed on this topic.

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Daniel Whitehouse, Esq., an MSP/Technology Attorney with Whitehouse-Cooper.com breaks down MSPs driving client policies, Agreements, Cyber Insurance applications, and even mergers and acquisitions. A must listen for IT Managed Service Providers