Even the best agencies face unhappy clients. The real test is how you handle them. In this episode, Amanda Yaniz and Kelsey Concklin Ramsey dive into the why behind client dissatisfaction, how to respond with empathy and professionalism, and the proactive habits that keep frustration at bay. You’ll learn communication strategies, and reputation management tip. Whether you’re a solo agent or part of a large team, this conversation will help you turn friction into loyalty.

Rejection is part of the job, but it doesn’t have to derail your day—or your goals. In this episode, Amanda, Kelsey, and special guest Jenny McNulty dive into the mindset shifts and sales strategies every agent needs to stay motivated when the answer is no. From understanding your close ratios to setting realistic expectations, and following up without being a pest, this episode is packed with practical tips to help you turn every no into a future opportunity.

Whether you're prospecting, quoting, or trying to win back a client, this conversation will help you keep your momentum strong and your goals high.

Every insurance agent has a story—but are you telling yours? In this episode of Licensed to Talk Insurance, Amanda and Kelsey dive into the power of an authentic origin story and how it can help agents build trust, differentiate themselves, and connect with clients on a deeper level. From stumbling into the industry to making it a lifelong career, we explore why why you sell insurance is just as important as what you sell. Plus, we get a little sidetracked discussing AI’s role in the industry and how agents can stand out as content becomes increasingly AI-driven.