Are you ready to navigate the changing landscape of transformation where AI is more than a buzzword?

Hayley Glasby-Ringham, Associate Partner at KPMG, shares practical insights from the frontline of large-scale change. Hayley explains how AI is reshaping the way organisations approach transformation, and why technology alone won’t deliver success.

This episode focuses on the human factors that often get overlooked: leadership behaviours, building trust, and creating conditions where change lasts beyond the initial hype. Hayley highlights the role of leadership in sustaining momentum, common pitfalls that derail progress, and the importance of clear communication and alignment in complex environments.

Whether you’re leading digital change, embedding new ways of working, or striving to keep improvement alive, this conversation offers grounded, practical wisdom from a leader who understands the balance between technology and people.

Listen now to sharpen your transformation approach and lead change that lasts.

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, Steve Vaid, CEO of Money Advice Trust, shares insights from his first 90 days in leadership. From meeting every employee to fostering a culture of problem-solving, Steve discusses how listening, data, and empowering teams are driving improvement within the organisation.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/customer-centric-leadership-insights-from-charity-to-commerce/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, PMI’s Managing Partners challenge us to think beyond quick wins, explaining why true sustainability relies on systems thinking, thoughtful design, and equipping people with the skills to evaluate impact.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this episode, former Global Head of Process Experience at Tesco, Laura McLaren shares why successful change is about understanding people as much as it is about managing projects. From Oyster cards to neuroscience, she explores what it really takes to embed lasting change that people actually adopt.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/driving-sustainable-improvement-in-a-global-organisation/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Featuring Richard Best
Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS England

What’s getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led?

From streamlining thousands of admin processes to embedding Leader Standard Work into the everyday, Richard reveals how sustainable routines like daily check-ins and meaningful one-to-ones can make a big impact. Not overnight, but over time.

He speaks candidly about leading through dips in enthusiasm, and why simplicity, structure, and visibility are often the most undervalued tools in a leader’s kit. This is grounded, honest insight from someone who’s spent years working alongside teams, unpicking complexity, and helping improvement take root.

If you’re trying to build momentum, create alignment in leadership, or embed lasting improvement, you won’t want to miss this. Listen now and discover how better routines lead to better results.

Related content:

• White paper: Lead Change - A Guide to Shaping Organisational Culture
• Podcast: Psychology Essentials that Leaders Need to Know
• On Demand Webinar: Leading Leaders – How to Engage Your Organisation in Change

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this episode, Neurodiversity Trainer and Consultant Rosie Brighty shares practical advice on how standardised processes can be made more inclusive for neurodivergent team members. From visual cues to logical file structures, Rosie highlights the balance between necessary structure and flexible thinking, showing how inclusive process design doesn’t mean compromising on performance.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/understanding-variation-in-our-people-not-just-our-processes/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.

In this minisode, Jason Hill, Chairman and Chief Engineer at Hill Helicopters, discusses the art of designing processes that evolve with a business. From manufacturing every component in-house to managing data and workflows, Jason shares how his team builds systems that are both structured and adaptable.

Every start-up feels broken at times, but how do you create processes that grow with you rather than hold you back? Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-how-did-hill-helicopters-revolutionise-the-aviation-industry/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast.

In this minisode, PMI's Susannah Clarke, Kate Smith and Rich Seddon explore the risks of digital transformation without a clear purpose. Are businesses falling into the trap of letting technology drive the process, rather than the other way around? And how can organisations ensure digitisation truly adds value?

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/maximising-inputs-fuelling-growth-balancing-value/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
Save the Date. 17th March 2026.
The Goals to Results Conference is back, and it's grounded in the challenges you’re experiencing and the opportunities you’re facing as you lead change, transformation, and continuous improvement.
>>> Join Priority Booking List <<<


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn