Each month, Annie and I take a deeper dive into topics and information with an expert to give us more insights on things that we might be incorporating in our clinical practice as well as entrepreneurs and business owners. We're bringing you this snippet today to give you a taste of what these deeper dives are all about.

We are chatting all things low milk supply with Lisa Marasco, MA, IBCLC, FILCA, co-author of Making More Milk.

Lisa Marasco has been working with breastfeeding mothers for over 35 years and has been Internationally Board Certified since 1993. She holds a Master’s degree in Human Development with specialization in Lactation Consulting and was designated a Fellow of ILCA in 2009. Lisa is co-author of Making More Milk: The Breastfeeding Guide to Increasing Your Milk Production, a contributing author to the Core Curriculum for Interdisciplinary Lactation Care, and a Cochrane Collaborative author. She is recently retired from WIC of Santa Barbara County as well as her volunteer position with La Leche League, but continues to research, write and speak.

Each month we host a live Deeper Dive so you can connect with us, our special guests, and each other + get lifetime access to the recording!

Links and Resources

• Subscribe to the Deeper Dive Membership: **https://learn.paperlesslactation.com/subscription/deeper-dive-membership**
• **Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate**
• **Submit your listener questions here: https://forms.gle/NsmGysHMAULW9o1z5**

If you like what you heard today, please follow us on Facebook and **Instagram.**

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

• Gina Pepe
• Gina Pepe
• Allison Walsh
• Allison Walsh
• Rebecca Leese
• Rebecca Leese
• Celia Clark-Randall
• Celia Clark-Randall
• Chanelle Andrews
• Denise McDonald
• Denise McDonald
• Mary Muse
• JOC Team
• JOC Team
• Heather Bell
• Heather Bell
• Nicole Letizia
• Nicole Letizia
• Cathleen Walker
• Sarah Shapiro, IBCLC
• Sarah Shapiro, IBCLC
• Theresa Hardy
• Heather Martin
• Heather Martin
• Susan Johnson
• Susan Johnson
• Maggie Rezende
• Maggie Rezende
• Elizabeth Stapleton
• Elizabeth Stapleton
• Heather Mastro
• Heather Mastro
• Melanie Tarr
• Melanie Tarr
• Molly McMillion
• Molly McMillion
• Morenike Tyehimba
• Morenike Tyehimba
• Margot Hodes
• Margot Hodes
• Denise McDonald
• Denise McDonald
• Audrey Thompson
• Audrey Thompson
• Beth Brownstein
• Beth Brownstein
• Zee Ifan
• Zee Ifan

In this episode, we dive headfirst into the emotional topic that is client communication, especially the kind that happens when everyone’s stressed, sleep-deprived, and possibly holding a crying baby (or crying themselves).

As a lactation consultant, it turns out, your mood matters. Shocking, right? If you're under-caffeinated, over-caffeinated, or just generally cranky, your ability to be empathetic can fly right out the window.

Good communication means actually listening (and not just waiting for your turn to talk), choosing our words carefully, and never, ever being the reason a client walks away more stressed than when they showed up.

The goal? Set realistic expectations, offer encouragement, and stop ourselves from promising the moon just to avoid awkward silence.

" You have to put as much energy into training your communication skills as you are learning all the physiological reasons people have low milk supply. "

In this episode, we will cover:

• Why empathy is important as a lactation consultant (1:50)
• How to make difficult conversations easier (8:15)
• Balancing empathy with clinical skills (9:26)
• Using body language to help you communicate (13:20)

Each month we host a live Deeper Dive so you can connect with us, our special guests, and each other + get lifetime access to the recording!

Links and Resources

• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate
• Submit your listener questions here: https://forms.gle/NsmGysHMAULW9o1z5

If you like what you heard today, please follow us on Facebook and Instagram.

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

• Gina Pepe
• Gina Pepe
• Allison Walsh
• Allison Walsh
• Rebecca Leese
• Rebecca Leese
• Celia Clark-Randall
• Celia Clark-Randall
• Chanelle Andrews
• Denise McDonald
• Denise McDonald
• Mary Muse
• JOC Team
• JOC Team
• Heather Bell
• Heather Bell
• Nicole Letizia
• Nicole Letizia
• Cathleen Walker
• Sarah Shapiro, IBCLC
• Sarah Shapiro, IBCLC
• Theresa Hardy
• Heather Martin
• Heather Martin
• Susan Johnson
• Susan Johnson
• Maggie Rezende
• Maggie Rezende
• Elizabeth Stapleton
• Elizabeth Stapleton
• Heather Mastro
• Heather Mastro
• Melanie Tarr
• Melanie Tarr
• Molly McMillion
• Molly McMillion
• Morenike Tyehimba
• Morenike Tyehimba
• Margot Hodes
• Margot Hodes
• Denise McDonald
• Denise McDonald
• Audrey Thompson
• Audrey Thompson
• Beth Brownstein
• Beth Brownstein
• Zee Ifan
• Zee Ifan

Each month, Annie and I take a deeper dive into topics and information with an expert to give us more insights on things that we might be incorporating in our clinical practice as well as entrepreneurs and business owners. We're bringing you this snippet today to give you a taste of what these deeper dives are all about.

This month Nichelle Clark, BS, IBCLC, IFC, HSC will take us through her journey supporting a family with triplets born at 32 weeks.

Nichelle Clark is an International Board Certified Lactation Consultant (IBCLC), Infant Feeding Counselor (IFC), Holistic Sleep Coach (HSC), wife, and mom of two residing in Chesapeake, Virginia. She is the owner of a lactation private practice, SonShine & Rainbows Lactation & Sleep, which was inspired by her son and honors her fertility journey with him. Born and raised in Upper Marlboro, MD, Nichelle isUnited States Navy Veteran and hold a bachelors degree in Political Science. When she’s not spending time with family, she admins multiple online support groups for People of Color, providing breastfeeding support and lactation education to her community. As a prior exclusive pumping mom herself, Nichelle is a champion for breastfeeding parents to write their own rules and breastfeed their way.

Each month we host a live Deeper Dive so you can connect with us, our special guests, and each other + get lifetime access to the recording!Links and Resources

• Subscribe to the Deeper Dive Membership: **https://learn.paperlesslactation.com/subscription/deeper-dive-membership**
• Have an idea for a podcast episode or a Deeper Dive? Let us know! **https://learn.paperlesslactation.com/form/collaborate**
• Submit your listener questions here: **https://forms.gle/NsmGysHMAULW9o1z5**

• Gina Pepe
• Gina Pepe
• Allison Walsh
• Allison Walsh
• Rebecca Leese
• Rebecca Leese
• Celia Clark-Randall
• Celia Clark-Randall
• Chanelle Andrews
• Denise McDonald
• Denise McDonald
• Mary Muse
• JOC Team
• JOC Team
• Heather Bell
• Heather Bell
• Nicole Letizia
• Nicole Letizia
• Cathleen Walker
• Sarah Shapiro, IBCLC
• Sarah Shapiro, IBCLC
• Theresa Hardy
• Heather Martin
• Heather Martin
• Susan Johnson
• Susan Johnson
• Maggie Rezende
• Maggie Rezende
• Elizabeth Stapleton
• Elizabeth Stapleton
• Heather Mastro
• Heather Mastro
• Melanie Tarr
• Melanie Tarr
• Molly McMillion
• Molly McMillion
• Morenike Tyehimba
• Morenike Tyehimba
• Margot Hodes
• Margot Hodes
• Denise McDonald
• Denise McDonald
• Audrey Thompson
• Audrey Thompson
• Beth Brownstein
• Beth Brownstein
• Zee Ifan
• Zee Ifan