In this episode, we have the pleasure of exploring the complex world of building and sustaining trust with esteemed guest Natalie Oldfield. We discuss the significance of trust equity, Natalie's innovative client trust index, and her eight principles of trust, highlighting how each plays a crucial role in establishing robust personal and business relationships. From understanding the quick decisions we make about trust based on nonverbal cues to practical strategies for enhancing trustworthiness within organizations, we uncover actionable insights to strengthen connections and drive success. Join us in unlocking the keys to nurturing trust in all facets of life.

Timestamps:

(00:06) - Michael introduces Natalie Doyle Oldfield.

(00:58) - Natalie shares lessons on trust equity and trust principles.

(02:32) - Natalie explains the concept of trust equity.

(06:09) - Discussion on the client trust index and measuring trustworthiness.

(09:12) - Factors contributing to a company's trust score.

(15:49) - The role of behavior in establishing trust.

(18:34) - The science behind how quickly we decide to trust.

(21:36) - Importance of facial expressions in building initial trust.

(26:29) - Techniques for achieving trust mastery.

(33:42) - Natalie's example of helping a client improve trust.

(36:08) - Techniques for asking questions to increase trust.

(42:00) - Consistency and predictability in building trust.

(47:49) - Tactical ways to exhibit empathy beyond just words.

(52:02) - Trust as a predictor of future success.

(54:11) - Natalie provides information on how to connect and access her work.

Links and Resources:

• Natalie Doyle Oldfield | LinkedIn
• Success Through Trust Inc.
• Trusted: The Proven Path To Customer Loyalty And Business Growth

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

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