Trailer - CS Shift Podcast
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Trailer - CS Shift Podcast
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Welcome to CS Shift — the podcast that goes beyond retention with real strategies for Customer Success in the new era.
I’m Nandi Dossou, a CS Executive based out of Paris, and over the past 12+ years, I’ve helped CS teams across Europe scale with purpose — delivering 90%+ retention and millions in recurring revenue.
But here’s the truth: the expectations on Customer Success have changed. Growth is the new mandate. And too often, teams are left navigating that shift with no real strategy.
That’s where this show comes in.
Every season of 5 episodes, you’ll get the clarity, frameworks, and mindset shifts to help you lead through complexity — and perform at your best.
Whether you’re building a CS org or building your influence as a the next CS leader, CS Shift is your playbook for what’s next.
Subscribe now — and let’s lead this shift together.