Episodios

  • From ghosted to booked: Cart abandonment recovery strategies that really work

    From ghosted to booked: Cart abandonment recovery strategies that really work
    Jul 16 2025
    In this latest episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, tackles one of hospitality's biggest revenue killers: cart abandonment. Discover how hotels can stop losing out on potential bookings and learn about proven automation strategies. You’ll hear real success stories like the one from Columbia Hospitality, and how the Direct Booking Mastery Certification can transform your approach to recovering lost bookings and driving direct revenue.
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    3 m
  • Why regenerative tourism is the future of hospitality

    Why regenerative tourism is the future of hospitality
    Jul 9 2025
    In this episode of Hotel Moment, Karen Stephens sits down with Aradhana Khowala, CEO of Aptamind Partners, a visionary leader in regenerative tourism development. With over two decades of experience across five continents, Aradhana challenges traditional tourism models and explores how the industry can evolve beyond sustainability to become regenerative. From her insights on AI-driven travel innovation to navigating geopolitical challenges, Aradhana offers a bold perspective on the future of hospitality and the urgent need for systemic change in how the industry operates.
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    28 m
  • Hotel Moment: More focused conversations, same great insights

    Hotel Moment: More focused conversations, same great insights
    Jul 2 2025
    Hotel Moment is transitioning to bi-weekly releases to deliver even higher-quality conversations. Host Karen Stephens will continue bringing you essential hospitality insights from industry leaders worldwide, while Brenna Turpin may join to share additional resources and strategies for improving operations, elevating guest experiences, and driving direct bookings and revenue.
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    2 m
  • Recast: Hospitality is like building bridges — you need the right tools | with Robbert Manussen

    Recast: Hospitality is like building bridges — you need the right tools | with Robbert Manussen
    Jun 25 2025
    In this recast episode of Hotel Moment, Karen Stephens revisits her conversation with Robbert Manussen, Area General Manager at Intercontinental Hotels Group in Taiwan. Robbert provides a look into how technology is reshaping the guest experience in modern hotels. From integrating voice control systems that cater to all ages to pioneering sustainable practices like replacing plastic bottles with eco-friendly alternatives, Robbert offers valuable insights into the intersection of technology, personalization, and sustainability. Tune in to discover how Intercontinental Hotels Group is leading the charge in hospitality innovation and learn practical strategies for leveraging technology to enhance both guest satisfaction and operational efficiency.
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    30 m
  • Celebrating a milestone: Hotel Moment breaks into the top 10

    Celebrating a milestone: Hotel Moment breaks into the top 10
    Jun 19 2025
    Hotel Moment is ranking in the top 10 in the hospitality technology category on Apple Podcasts. On Hotel Moment, host Karen Stephens, Revinate's Chief Marketing Officer, dives into topics that drive success in the hospitality business, from optimizing NOI and understanding total RevPAR to leveraging customer data effectively and creating memorable guest experiences. The podcast features meaningful conversations with industry leaders like Shannon Knapp, president and CEO of Leading Hotels of the World, and Matthijs Welle, CEO of Mews, and more.
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    2 m
  • Revinate unplugged: Super user secrets & success stories | a Revinate webinar

    Revinate unplugged: Super user secrets & success stories | a Revinate webinar
    Jun 18 2025
    This episode of Hotel Moment features a webinar from Revinate’s Hotel Moment Deep Dive series with, Brent Sanders, Senior Customer Education Specialist at Revinate, speaks with Miranda Cubillas, Director of Reservations and Recreation at Ojai Valley Inn, to explore how hotels can unlock the full potential of their reservation teams. Learn how strategic coaching, cross-departmental collaboration, and smart technology can turn your reservation department into a key revenue driver. Whether managing remote or on-site staff, this episode offers actionable insights for creating exceptional guest experiences and improving bottom-line performance.
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    43 m
  • Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar

    Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar
    Jun 11 2025
    In this Hotel Moment Deep Dive webinar, Anisha Yadav, VP of Customer and Product Marketing at Revinate, joins Jennifer Hill, VP of Commercial Strategy at Kalibri Labs, to explore how hotels can navigate current market challenges while maximizing revenue. They examine the latest industry data trends, including the impact of federal policy changes on demand patterns, and share actionable strategies for leveraging guest data to drive direct bookings and optimize channel performance.
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    42 m
  • Delivering world-class service: Lessons in global luxury hospitality

    Delivering world-class service: Lessons in global luxury hospitality
    Jun 4 2025
    In this episode of Hotel Moment, Karen Stephens sits down with Jeff Wielgopolan, Service Director at Meadowood Napa Valley, a Forbes Travel Guide five-star hotel and spa. With over 20 years of experience in luxury hospitality and his background as former Global Senior Vice President of Learning and Development at Forbes Travel Guide, Jeff shares his unique perspective on service excellence. From defining luxury as an experience where guests should“not have to think" to his innovative approach to staff training, Jeff reveals how Meadowood works on delivering world-class service while maintaining the personal touch that defines true luxury hospitality.
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    36 m