In this episode, Molly breaks down how law firms can use KPIs to drive clarity, growth, and accountability across every position—from COOs to VAs. She explores how integrating job descriptions, time templates, and gamification into KPI frameworks helps firms identify revenue opportunities, improve client retention, and build incentive-based compensation structures. This training emphasizes progress over perfection, encouraging law firms to evolve and align every team member with measurable success.

Key Takeaways:

• Role-Specific KPIs: Tailoring KPIs to individual job descriptions and responsibilities aids in personal and professional development.

• Mindset Shift: Treating all team members, including virtual assistants and part-time staff, with equal consideration enhances firm-wide performance.

• Continuous Improvement: Regular reviews and strategic retreats are crucial for evolving KPIs, ensuring they remain relevant and aligned with firm objectives.

• Motivation Through Gamification: Introducing competitive and engaging ways to achieve KPIs encourages a proactive approach to meeting firm goals.

Quote for the Show: "Your KPIs should never ever be a one and done. It will be forever and ever evolving." - Molly McGrath

Links:

• Website: https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• Instagram: https://www.instagram.com/hiringandempowering

• LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube - https://youtu.be/VrAnk93UOUU

In this episode, Molly breaks down how to turn firm-wide strategic retreats from time-wasters into high-impact planning sessions that drive alignment and long-term results. She shares a proven structure—before, during, and after the retreat—to ensure full team engagement, clear goals, and the successful execution of power projects. Legal leaders will walk away with a practical roadmap to elevate their strategic planning retreats and fuel firm growth.

Key Takeaways:

• Plan Ahead: Schedule strategic retreats annually and set firm deadlines for team input to ensure full participation.

• Prep with Purpose: Send out agendas and pre-retreat homework in advance to set the tone and drive clarity.

• Align on Impact: Choose power projects that align with firm goals and fuel both business and personal growth.

• Lead with Intention: Assign clear facilitation and note-taking roles to capture insights and keep everyone engaged.

• Keep the Momentum: Follow up with scheduled growth days and consistent check-ins to turn retreat ideas into results.

Quote for the Show: "Stop getting hung up on job descriptions and titles. If you're here, you're a legal leader, but I want to give you the system and confidence." - Molly McGrath

Links:

• Website: https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• Instagram: https://www.instagram.com/hiringandempowering

• LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube - https://youtu.be/vVYqOSh2dJ0

In this episode, Molly breaks down what mastering communication really looks like for legal leaders—from handling those “Gotta minute?” interruptions to leading clearer, more productive meetings. She shares simple strategies like setting office hours, understanding team communication styles with the Kolbe A Index, and creating space for better conversations that actually move things forward.

Key Takeaways:

• Understanding and utilizing different communication styles through the Kolbe A Index can significantly improve workplace efficiency and team interactions.
• Establishing a structured approach to managing "Got a minute?" moments can streamline communication and reduce workflow disruptions.
• Instituting 'are you interruptible?' as a standard office language can help maintain focused work environments and respect individual workflows.
• Implementing daily huddles and open office hours can facilitate better preparation and reduce unnecessary interruptions.
• Fostering a culture of self-awareness and accountability through clear communication standards helps take pressure off leadership roles.

Quote for the Show: "People behave how you train them...the key is to have a system for facilitating and leading all communication in the firm." - Molly McGrath

Links:

• Website: https://hiringandempowering.com/

• Facebook: https://www.facebook.com/hiringandempowering

• Instagram: https://www.instagram.com/hiringandempowering

• LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/

• Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/

• Get Fix My Boss Book: https://amzn.to/3PCeEhk

Ways to Tune In:

• Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N

• Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599

• Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH

• Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions

• YouTube - https://youtu.be/VfHRlBZxwZU