Jay and Amanda Mahaffey didn’t just step into ownership when they purchased Tuck & Howell Plumbing in Greenville, SC, from Jay’s uncle — they transformed it. In less than two years, they scaled the business from $4M to $11M by making tough decisions, rebranding, and streamlining operations.

Jay and Amanda share their journey from employees to owners, the challenges of modernizing a 55-year-old business, and how they handled team transitions, rapid growth, and technology adoption.

Tune in to hear how their fast decision-making, financial acumen, and leadership strategies helped them rebuild Tuck & Howell into a powerhouse.

Join us as we discuss:

• [1:54] The importance of implementing new systems quickly

• [11:37] Treating employee retention as a rehiring process

• [18:00] Opening a new service division and leveraging KPIs
  

Check out these resources we mentioned during the podcast:

• Branded Not Blanded: KickCharge Your Home Service Brand by Dan Antonelli

• WhoHire

• Clover
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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