From Award Winning to Too Helpful Breakout's Customer Service Transformation
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From Award Winning to Too Helpful Breakout's Customer Service Transformation
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Is there such a thing as customer service that’s too good?
In this episode, we explore how Breakout made the bold decision to shift from a shopfront model to an appointment-only service.
Farley shares the challenges of managing 'drop-by' visitors and free advice, and how restructuring the business has led to their busiest—and most productive—month yet.
By redefining customer service, Breakout has continued to deliver award-winning support while boosting efficiency and sustainability.
Tune in to uncover the pros and cons of customer service and learn actionable insights for your small business journey.
Need or know a small business looking to solve their customer service issues? Point them our way, we are here to help!
Start off by sending us an email or book a free 15 minute call to talk it through.
breakoutservices.co.uk/links/?fbclid=PAZXh0bgNhZW0CMTEAAafHJrfJs4oxLPIR2qQfriO7AjOR8_ftJe-tCFUn8Ky4JY56ollVFS2out8Qyg_aem_0EXU4ioWTLLZ2KEpGV_6WQ
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