Episodios

  • Kaminskiy Care and Repair Meets with Franchise Interviews

    Kaminskiy Care and Repair Meets with Franchise Interviews
    Dec 20 2024
    Sergei Kaminskiy’s journey began as a recent immigrant to the U.S., when he founded Kaminskiy Care and Repair, a small San Diego-based business specializing in home improvements and repairs. Over the past 20 years, Sergei has transformed his modest operation into one of Southern California’s most recognized names. Through strategic growth and diversification, he launched spinoff ventures like Kaminskiy Home Design and Remodeling, which has been repeatedly ranked “Best of the Best” by Modern Luxury Magazine. Today, Sergei stands on the brink of national expansion as the company has officially entered the world of franchising. In recent years, Sergei’s focus has been on building a powerful and recognizable brand, paving the way for ambitious entrepreneurs and franchisees to share in their success. Beyond his remarkable success story, which epitomizes the American dream, Sergei has cultivated an organic audience of millions across social media platforms – with 2.4 million Instagram followers alone. His journey to becoming a franchisor offers invaluable insights into what it takes to plan, build, and scale a successful franchise business. At Kaminskiy Care and Repair, they believe that your home is more than just a place to live – it’s your sanctuary. Since Sergei Kaminskiy established the company in 2005, they’ve grown into a trusted national brand with offices across the country. Their highly skilled technicians are equipped to handle everything from small repairs to major renovations, always prioritizing quality workmanship, clear communication, and your complete satisfaction. Whether you need a quick fix for a leaky faucet or are ready to take on a full-scale home improvement project, Kaminskiy Care and Repair is here to deliver exceptional results. In Part Two- Great Quotes in Franchising podcast.
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    50 m
  • Beyond Food Franchises: Exploring Non-Food Opportunities

    Beyond Food Franchises: Exploring Non-Food Opportunities
    Dec 5 2024
    Beyond Food Franchises: Exploring Non-Food Opportunities While food franchises are undeniably our most popular category, franchising extends far beyond the realm of food. Over the years, we’ve featured numerous exceptional franchises in the service industry. These businesses, though often highly profitable, present unique marketing challenges. Our podcast begins with a discussion inspired by Dr. Martin J. McDermott’s LinkedIn article, "You Had Me at Hello: The Power of the Follow-Up." This piece highlights the critical role of post-service communication in fostering customer loyalty. Using compelling anecdotes—like a dentist’s thoughtful follow-up call or a repairman’s check-in after servicing a refrigerator—Dr. McDermott underscores how small gestures can leave a lasting impact. He also introduces the RATER model (Reliability, Assurance, Tangibles, Empathy, Responsiveness) as a framework for assessing service quality, emphasizing how even brief interactions can strengthen customer relationships. Drawing from his expertise as a marketing professor and franchising authority, he concludes by celebrating the often-overlooked importance of a simple greeting and timely follow-up. Next, we sit down with Jon Ostenson, a consultant, entrepreneur, and author specializing in non-food franchising. As a former Inc. 500 Franchise President and multi-brand franchisee, Jon offers invaluable perspectives on this sector. We explore insights from his latest book, Non-Food Franchising: The Better Path to Franchise Ownership. Finally, in the second segment of the episode, we feature an excerpt from our celebrated podcast series, Great Quotes in Franchising.
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    41 m
  • Dr Simon Cleveland -There Is No Box: A Practical Guide for the Relatable Leader

    Dr Simon Cleveland -There Is No Box: A Practical Guide for the Relatable Leader
    Nov 22 2024
    One of the key elements to being a successful franchisee is strong leadership skills. Today I am interviewing Dr. Simon Cleveland, one of the authors of There Is No Box: A Practical Guide for the Relatable Leader. Dr. Cleveland is a professor at Purdue Global Cleveland has decades of experience in complex, technical project management for organizations and companies the book investigates where leaders start, how they become boxed in upon entering the workforce, and finally how they can break through those boundaries to become a culturally agile leader and a meaningful contributor to our global society. There Is No Box is a practical guide for leaders who recognize how critical it is to draw outside the lines of typical guidance in order to rethink leadership development and gain competencies that make them more inclusive, culturally aware, and empowered to facilitate collaboration. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast
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    35 m
  • Glo Tanning Franchise: Onyi Odunukwe on Building a Tanning Empire

    Glo Tanning Franchise: Onyi Odunukwe on Building a Tanning Empire
    Nov 7 2024
    We are meeting Onyi Odunukwe, the CEO of Glo Tanning - A Franchise that is about to open its 100th location shortly and has seen 4X revenue growth in the past 3 years alone. As a minority-owned business in a landscape that doesn’t typically see minority owners (Tanning/Skincare) and the holder of a commercial Real Estate Portfolio of over nine figures, Onyi’s success story has seen much adversity and much success, and he can provide some amazing detail as to how Glo is being built, the team building strengths of programs like employee franchise ownership programs and the realities of today’s market. Glo Tanning was voted NWA’s “Best of the Best”​ in 2015, 2016, & 2017! Whether you want a traditional suntan or a sunless spray tan, Glo Tanning is the place for you! Glo Tanning believes in giving their clients the best in everything – great prices, educated staff, advanced equipment, and high-quality products – and with plenty of options to customize your plan to achieve a gorgeous suntan or a natural-looking sunless spray tan. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast.
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    40 m
  • Revolutionizing Storage: Inside Go Mini’s with CEO Chris Walls

    Revolutionizing Storage: Inside Go Mini’s with CEO Chris Walls
    Oct 24 2024
    We are meeting Chris Walls, President and CEO of Go Mini’s. Go Mini’s, is an innovative portable storage company offering a unique approach to the industry—using territories instead of physical locations, significantly reducing overhead costs. This flexible model not only benefits franchisees but also allows them to serve customers more effectively and efficiently! In Part two, we play a clip from our popular Great Quotes in Franchising podcast.
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    40 m
  • Franchise Interviews & the Hosts of Google’s New AI Tool, NotebookLM

    Franchise Interviews & the Hosts of Google’s New AI Tool, NotebookLM
    Oct 2 2024
    I recently discovered Google’s latest AI innovation, NotebookLM. This new tool has generated a lot of excitement in both the tech and podcasting communities—and for good reason. Users can input any type of raw text, whether it’s a short story or article. NotebookLM will transform it into a podcast. Each "podcast" features the same male and female voices, mimicking the tone and rhythm with natural-sounding filler words like “uhms” and “aahs” Occasionally, you might notice a glitch in the speech or repeated explanations from the virtual hosts. Curious about its capabilities, we decided to put NotebookLM to the test by inputting a recent article featuring Telephone Doctor Nancy Friedman and Dr. Martin J. McDermott. Give it a listen and ask yourself—if you weren’t told this was AI-generated, would you have known? Today’s podcast is a conversation of a podcast interview between Nancy Friedman, known as the "Telephone Doctor," and Dr. Martin J. McDermott, the owner of Franchise Interviews. The interview covers a wide range of topics, including their personal backgrounds, career paths, and insights into the fields of franchising, marketing, and customer service. The interview also touches upon the role of positive thinking, the importance of effective communication, and the impact of theater on personal development. In Part Two, we play a clip from our popular Great Quotes in Franchising podcast. You can hear the interview discussed with Nancy and Martin on the following link. https://www.youtube.com/watch?v=nSXXYPXqwEI To view our whole catalog of interviews listed by category, alphabetically, and in chronological order, go to our updated website: http://www.franchiseinterview.com
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    18 m
  • Rob Totten, VP of Franchise Development: Filta Environmental Kitchen Solutions

    Rob Totten, VP of Franchise Development: Filta Environmental Kitchen Solutions
    Sep 19 2024
    We are meeting with Rob Totten, VP of Franchise Development for Filta Environmental Kitchen Solutions, the leading provider of sustainable commercial kitchen services in the USA. Since its inception in 1996, Filta has positioned itself as the pioneering leader of active fryer management and environmental kitchen sustainability across the food and hospitality industries. Brought to North America in 2002 as a franchise concept, Filta is part of United Kingdom-based Franchise Brands (AIM: FRAN). The cornerstone of the company’s offering is FiltaFry, the complete fryer management service incorporating on-site micro-filtration as well as the removal, recycling, and replacement of cooking oil. Furthermore, the brand provides humidity control in cold storage devices through FiltaCool and prevents drain blockage through its grease-free drain foam brand FiltaDrain. Filta recently achieved the impressive milestone of recycling one billion pounds of cooking oil into biodiesel. In part two, we play a clip from our popular Great Quotes in Franchising podcast on maps and GPS.
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    32 m
  • Great Quotes in Franchising Podcast - The Hallmark of Franchising

    Great Quotes in Franchising Podcast - The Hallmark of Franchising
    Sep 13 2024
    Great Quotes in Franchising Podcast - The Hallmark of Franchising - Today's Great Quote in Franchising comes from franchise attorney Kevin Hein. Kevin discusses the hallmark in franchising and what makes a good franchise successful. Kevin Hein focuses his practice in franchising and product distribution law. Kevin is a partner in the Denver office.
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    8 m