In this episode of Tailgate Talks, host Donald Forgione welcomes back Phil Gaines, retired Director of South Carolina State Parks, for a timely and insightful conversation on the delicate art of community engagement.

Together, they explore the techniques and strategies needed to facilitate stakeholder meetings—especially when working with groups who have deep emotional and historical ties to a project. Topics covered include:

• Effective planning and preparation for community meetings

• The importance of room layout and setting the tone before anyone speaks

• The art of listening—truly hearing concerns, not just responding

• Skillful questioning to uncover root issues and opportunities

• Building authentic trust, even amid disagreement

• Ensuring all voices feel heard, valued, and respected

Phil and Donald also share real-world stories, hard-earned lessons, and tips for preventing meetings from becoming unproductive or contentious. Whether you're a park professional, community leader, or project facilitator, this episode is packed with practical advice for turning community challenges into collaborative success stories.

Key Takeaways:

• Successful stakeholder engagement starts long before the meeting begins.

• How a room is set up can send a powerful message.

• Listening is a skill—and a strategy.

• Trust is built through consistency, authenticity, and small gestures that show respect.

• Conflict is not the enemy—poor facilitation is.

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