In this special Q&A episode, we welcome back Paddy White, founder of Virtual Diamond, to discuss the habits and strategies that drive great team engagement. Recorded as part of our monthly ScaleUp Club session, this episode features insightful discussions led by Granger, with audience participation bringing real-world challenges and experiences into the mix.

What You’ll Learn in This Episode:

🔹 Building a Strong Virtual Team Culture – The power of regular communication (weekly, monthly, and annual check-ins) and showing appreciation through personal gestures.
🔹 Creating Buy-in & Loyalty – How transparency around business goals and financials can strengthen engagement.
🔹 Aligning People to Roles – Matching team members’ skills and interests to the right roles for better satisfaction and retention.
🔹 Scaling with the Right Structure – How Paddy balances client work and business management, leveraging her team for maximum efficiency.
🔹 Handling Team Challenges – The importance of transparency and strategic intervention when a new hire isn't the right fit.

About Paddy White & Virtual Diamond

With over 11 years of experience, Paddy has built Virtual Diamond into a referral-driven business providing specialist virtual assistant (VA) services in areas like accounting, social media, and admin support. She has long-standing client relationships (some for over 9 years!) and a clear strategy for team engagement and business growth.

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to be a guest on ScaleUp Radio, please click here:

https://bizsmarts.co.uk/scaleupradio/kevin

You can get in touch with Kevin & Granger here:

kevin@biz-smart.co.uk

grangerf@biz-smart.co.uk

Kevin's Latest Book Is Available!

Drawing on BizSmart’s own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/

Paddy can be found here:

linkedin.com/in/paddywhitevirtualassistant

https://www.virtualdiamond.co.uk/

https://www.facebook.com/virtualdiamond

paddy@virtualdiamond.co.uk