In this episode of the Chief Healthcare Officer Podcast, Dr Fatih Mehmet Gül speaks with Fiona Sartoretto Verna, a global expert in pharmacy operations. They discuss the importance of patient-centered pharmacy design, the evolution of pharmacy operations, and the challenges faced by pharmacy managers. Fiona shares her insights on how technology can improve pharmacy efficiency and enhance the patient experience. The conversation emphasizes the need for a holistic approach to pharmacy management that considers both patient and employee satisfaction.

Whether you're a healthcare professional, a design enthusiast, or simply curious about the future of pharmacy, this episode offers a wealth of inspiration and actionable insights.

Key takeaways from the discussion
• Properly designed pharmacies can improve accessibility, streamline medication delivery, and foster trust between patients and healthcare providers.

• Challenges in healthcare architecture include balancing cultural traditions with modern architectural practices, adhering to regulatory frameworks, and navigating the financial constraints of healthcare institutions.

• Better pharmacy designs focus on creating welcoming, functional spaces that prioritize patient comfort and foster community engagement.

• The future of healthcare design lies in sustainability, patient-centered approaches, and leveraging technology to create adaptable, efficient spaces.

• Healthcare leaders should recognize the strategic importance of design in transforming healthcare delivery, by thinking beyond the status quo and investing in innovative solutions that elevate the quality of care.

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