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Summary
In this episode of Elevate Springfield, Robert Ferriell speaks with Jennifer Wagner from Maintenance Supply and Masco about her journey in the family business, the importance of customer service, and strategies for personal and professional growth. They discuss the challenges of running a family-owned business, the significance of employee retention, and the evolving landscape of customer engagement. The conversation emphasizes the need for continuous training, the role of technology in enhancing customer service, and the importance of building long-term relationships with clients.

Takeaways

• Customer service is essential for business success.
• Personal growth is linked to physical well-being.
• Finding good employees is a challenge for many businesses.
• Family-owned businesses face unique dynamics.
• Understanding customer needs is crucial for satisfaction.
• Technology can enhance customer service experiences.
• Long-term relationships with customers lead to loyalty.
• Continuous training is vital for employee development.
• Everyone in the company plays a role in customer satisfaction.

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