Episodios

  • The First 90 Days - A Design Leader's Guide to New Role Impact

    The First 90 Days - A Design Leader's Guide to New Role Impact
    Apr 23 2025
    This end-of-season episode demonstrates how effective design leaders navigate their first 90 days in a new role by prioritizing deep understanding and strategic relationship-building before implementing changes, creating a foundation for lasting organizational transformation. Paul reveals a three-phase framework—Listening, Vision Crafting, and Strategic Action—that guided multiple successful leadership transitions and offers practical principles for new design leaders to make meaningful impact while building trust across the organization.
    Más Menos
    13 m
  • From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions

    From Metrics to Meaning: Transforming Customer Satisfaction Data into Design Decisions
    Apr 16 2025
    Design leader Paul reveals how to transform raw customer satisfaction metrics into meaningful design decisions. Drawing from his experience at Expedia and a global logistics company, he shares a proven three-tiered approach to understanding what lies beneath the numbers. Paul demonstrates how leadership that focuses on uncovering human stories behind metrics leads to more impactful design solutions and significantly improved user experiences. This episode offers practical strategies for design leaders seeking to bridge the gap between quantitative data and qualitative insights.
    Más Menos
    13 m
  • The Creative Leader's Paradox: How Side Projects Make Better Design Managers

    The Creative Leader's Paradox: How Side Projects Make Better Design Managers
    Apr 9 2025
    Design leader Paul explores how seemingly unrelated creative pursuits enhance leadership capabilities. Drawing from his experience with music production, filmmaking, and podcasting, he reveals how these diverse creative domains provide unique perspectives on team dynamics, communication, and problem-solving. Discover the Creative Leader's Paradox and unlock the power of your own creative cross-pollination.
    Más Menos
    13 m
  • From Code to Canvas - Why Technical Backgrounds Create Stronger Design Leaders

    From Code to Canvas - Why Technical Backgrounds Create Stronger Design Leaders
    Apr 2 2025
    Discover how technical backgrounds create stronger design leaders through systems thinking, embracing constraints, and iteration. Former developer turned UX leader Paul shares practical insights on bridging technical and creative domains to build better products and more effective design teams. Learn actionable strategies for leveraging technical knowledge in design leadership regardless of your background.
    Más Menos
    11 m
  • Design Leadership as a Bridge - Uniting User Needs with Business Objectives

    Design Leadership as a Bridge - Uniting User Needs with Business Objectives
    Mar 26 2025
    This episode reveals how effective design leadership bridges the false dichotomy between user needs and business objectives, with real-world examples of uniting these seemingly competing priorities. Through practical strategies like translation tools and cross-functional collaboration, design leaders can transform organizational tensions into opportunities for solutions that simultaneously satisfy users and drive business results.
    Más Menos
    12 m
  • Progressive Disclosure in Enterprise Design: Less Is More, Until It Isn't

    Progressive Disclosure in Enterprise Design: Less Is More, Until It Isn't
    Mar 19 2025
    Paul shares leadership strategies for implementing progressive disclosure in enterprise UX design, navigating competing stakeholder priorities, guiding cross-functional teams, and transforming complex interfaces into intuitive experiences that satisfy both business requirements and user needs. Learn how effective design leaders balance complexity and simplicity through thoughtful information architecture.
    Más Menos
    13 m
  • Beyond Basic vs. Premium - Reimagining the Flight Booking Experience

    Beyond Basic vs. Premium - Reimagining the Flight Booking Experience
    Mar 12 2025
    In this episode, I share how my team transformed confusing airline fare options into an intuitive booking experience. Rather than trying to explain complex fare differences, we created a customized approach where travelers select desired features first. By implementing progressive disclosure techniques and focusing on user decision-making patterns, we dramatically improved conversion rates and customer satisfaction. The episode offers five practical takeaways about reframing categorization problems, measuring emotional journeys, and challenging industry conventions.
    Más Menos
    19 m
  • The Art of Design Critique

    The Art of Design Critique
    Mar 5 2025
    In this episode, I reveal how to transform design critiques from anxiety-inducing sessions into catalysts for innovation through a four-part framework: 24-Hour Context Share, 15-Minute Solution Story, Structured Feedback Rounds, and Documented Action Items. Learn to frame feedback as questions and create psychological safety for all team members.
    Más Menos
    11 m