In this episode of the Operations Science Podcast, host Ed sits down with Mike McBride, the leader of Delta Tech Ops, Delta Air Lines’ maintenance, repair, and overhaul powerhouse. Together, they explore the monumental operational challenges faced during and after the COVID-19 pandemic, including grounding and maintaining a fleet of over 900 aircraft, navigating supply chain chaos, and rebuilding a workforce after significant attrition. Mike shares insights on how Delta Tech Ops not only stabilized its operations but transformed into an industry leader in efficiency and innovation.

The discussion delves into the practical application of operational science and continuous improvement throughout the organization, from rethinking training approaches to leveraging artificial intelligence for predictive maintenance and inventory forecasting. Hear real stories about team reinvention, shop-floor problem-solving, and why a strong foundation in operational science helped Delta Tech Ops become two to four times faster than competitors in engine turnaround time.

This episode is a compelling story of resilience, reinvention, and the science behind superb, sustained performance in airline operations. Whether you’re a professional in aviation, operations, or just fascinated by how big organizations adapt to seismic change, you’ll come away with valuable lessons and fresh perspectives.

Key Topics:

• Overcoming operational and supply chain chaos in post-pandemic aviation

• Workforce transformation: Training and integrating a new generation of technicians

• Rethinking shop-floor processes and stabilizing engine repair operations

• The power of operational science in building a common language and framework for improvement

• How AI-driven forecasting revolutionizes inventory management and reliability

• Insights on leadership, problem-solving, and building a resilient team

Tune in for an episode packed with real-world strategies and expert insights from the frontlines of airline operations!

chapters

1. Introduction & Guest Welcome
2. Navigating COVID-19: Initial Challenges
3. Workforce Reductions and Recovery
4. Parking and Maintaining Aircraft During the Pandemic
5. Rehiring and Training After COVID
6. Overcoming Supply Chain and Turn Time Issues
7. Stabilizing Operations Amid Chaos
8. Building a New Training and Production Model
9. Forecasting and AI-Driven Improvements
10. Reestablishing Continuous Improvement Culture
11. Operations Science Training at Delta Tech Ops
12. Measurable Results in Turnaround Time
13. The Impact of Operations Science on Problem Solving
14. AI and Data in Maintenance Operations
15. Mike McBride’s Career Path and Reflections
16. Closing Remarks and Takeaways

Quote of the show

from ground level experience to executive leadership, from wrench turning to wide body strategy, this is a story of resilience, reinvention and the science behind superb sustained operations performance