Here's the thing: when customer service is done right it will tremendously boost your business.

Why?

Because retaining customers is less expensive than acquiring new ones....among other things. There are many reasons why you should offer the best customer service in your industry to your customers. A bad customer experience can turn into a great marketing opportunity....if you are doing things right. Instead of offering reactive customer services give adopt proactive customer service practices.

Customer service is your opportunity to positively represent your brand, image, mission, and values. Turning a negative customer experience into a positive one will bring in more customers because happy customers will refer others. Encourage customer loyalty because we all know that 67% of customers are more than happy to pay more to get a better service from a brand they trust.

Listen to Candace's negative experiences during her recent vacation to Florida and how they convinced her to remain loyal to a brand she likes and still trusts.

This episode is brought to you by Smart Brand Ideas, AnchorFM, and Candace Bui-Walston with EXP Realty.

Leah Rae Getts is an award-winning marketer and sought-after speaker along with her husband Todd Getts. They specialize in helping experts, coaches, consultants, business owners, and entrepreneurs to create, launch, sell, and scale profitable online courses and coaching programs. They have been recognized for their success in the industry by multiple organizations, and featured on stages, in podcasts, as well as in other interviews and articles.

We wanted to interview Leah for our Successful Women Helping Women. Period series because she's a successful mother and entrepreneur and we know she has great advice for those who want to start their own business.

Leah and Todd started their business with no experience. Leah was a previous nurse, and Todd a band teacher. But they were driven to create a lifestyle that would allow them to be home with their children. While they struggled at first, they stayed focused, and soon had created a 7-figure business and impacted thousands, helping their students create and grow their own online businesses and dream lifestyles.

More About Leah on our website

There are several big events in the last two decades that proved beyond any doubt that you should never rely on just one source of income. The first one was the big economic recession from 2008 and the second was the worldwide coronavirus pandemic that we are still dealing with. So many people lost their jobs. So many people were not able to do their jobs because they were not considered essential workers. So many people lost income because their job was the only income they received. Even if they were lucky enough and received unemployment, it wasn't enough to replace their previous income. Join us for a discussion on where to start becoming financially independent. We are talking about some of the things we did to ensure we do not rely on just one or two sources of income. We are also talking about some of the things other people did in our circles to supplement and even replace their incomes.

This episode is brought to you by Smart Brand Ideas, AnchorFM, and Candace Bui-Walston with EXP Realty.