🎧 New Podcast Description

This week’s episode is inspired by a powerful leadership conversation inside Wanderlust Campus — and it’s one travel professionals can’t afford to miss.

Kelli is joined by Cyndi Williams and the brilliant Jamie Santillo of Adventures by Jamie (and Wanderlust Campus coaching team!), who shares how her travel agency is seeing over 60% year-over-year growth.

Think travel sales are down? Think again. We’re pulling back the curtain on real sales data, industry shifts, and the exact strategies that are helping top-performing travel advisors not just survive — but scale.

We cover:

• 📈 Why some advisors are growing while others are struggling

• 💡 The marketing mistakes costing you clients

• 🌍 The rise of international and rail travel

• 🔄 The secret to creating repeat business

• 🤝 Why training in silos is holding the industry back

• 💬 The difference between traffic and conversion — and why you are the product

Plus, we’re inviting you to a free Wanderlust Campus Open House where you can ask your biggest questions and see what it’s really like behind the curtain.

🎟️ Register for the Open House: https://wanderlust-ceo.com/open-houses/
🧭 Get Your Free Wanderlust Campus Account: www.wanderlust-ceo.com
📲 Follow Jamie: www.instagram.com/adventuresbyjamie

Episode Description:

This week’s travel headlines are big—and we’re unpacking them all. Kelli Hayes Smith and Cyndi Williams dive into the stories making waves in the travel advisor world, from a real overboard incident on Disney Dream to the busiest travel week in 15 years, AI trip planning tools, and shocking Facebook account deletions.

In this episode:

• [00:01] Disney Dream incident: how to handle tough conversations with clients

• [06:43] TSA & AAA numbers confirm the biggest travel surge in 15 years

• [08:47] Niching, flexibility, and riding the travel trend waves

• [10:43] Loyalty marketing strategies to increase repeat clients

• [14:52] Flight cancellations, crisis management & advisor visibility

• [18:40] Why training programs matter (and most are falling short)

• [26:58] Google’s AI Trip Planner: threat or opportunity?

• [33:56] Using AI as a tool—not a replacement—for real service

• [37:11] “We Called It”: Facebook accounts being deleted for mass content

• [46:00] The exact policies Meta is cracking down on

• [52:26] Final reminders for Wander Beyond and our July 3rd payment plan deadline

🎟️ Get your Wander Beyond ticket: Join us October 2–3 at the Contemporary Resort in Walt Disney World. Four-payment plans end July 3rd!

🎓 Access our free trainings + global calendar: Sign up for your free account at Wanderlust Campus.

💬 Have questions? DM us on Instagram or Facebook!

Follow Cyndi on Instagram

Follow Kelli on Instagram

In this episode of the Bliss to Abundance podcast, join Kelli Hayes Smith as she chats with Stephanie Gries from Travefy to explore the art of crafting impactful travel itineraries for clients. From avoiding common mistakes to using technology and visual storytelling, Stephanie provides actionable tips to elevate client engagement and make your itineraries shine.

Together, they dive into:

• The must-have components of an itinerary that wows.
• How personalization enhances the client experience.
• Why dripping information prevents overwhelm.
• The role of mobile apps in modern travel planning.
• Visual elements that create a lasting impression.

Whether you’re a seasoned travel agent or just starting, this episode is packed with insights to help you deliver standout travel experiences that keep clients coming back for more.

Resources Mentioned:

• Travefy Website
• Learn more about Wanderlust Campus: Link to Website

Connect with Us:

• Follow Wanderlust Campus on Instagram: @CareersOnVacation
• Join our global training calendar: Sign Up Here

In this episode of Bliss to Abundance, Kelli Hayes Smith and Jen Haslacker dive deep into the world of travel insurance.

They discuss why clients are often hesitant to purchase travel insurance and how travel advisors can address these concerns with confidence.

From debunking common misconceptions to sharing real-life testimonials, they explore practical ways to integrate insurance into the client journey.

Whether it’s protecting your clients, your commission, or your reputation, this episode offers everything you need to position insurance as an essential part of travel planning.

What You’ll Learn:

• The psychology behind travel insurance objections.
• How to educate clients on the limitations of credit card and domestic insurance coverage.
• Strategies for addressing cost concerns and presenting insurance as essential.
• How sharing real-life testimonials can change client perspectives.
• The importance of offering insurance to safeguard your commission and reduce liability.

Resources Mentioned:

• Create your free Wanderlust Campus Account

Get Social with Us: Let’s keep the conversation going!

• • Instagram: ⁠@careersonvacation⁠
  • Facebook: ⁠@WanderlustCEO⁠
  • Website: ⁠Wanderlust Campus⁠

Summary:
In this inspiring episode of Bliss to Abundance, Kelli Hayes Smith welcomes Justin Hinkel, CEO of Suitcase Designs, to dive into the world of website design for travel agents.

Together, they explore how a well-designed website can transform your business by building trust with your clients. From harnessing the power of testimonials and reviews to showcasing certifications and creating an on-brand user experience, this episode is packed with practical advice to help you stand out online and grow your travel business.

What You’ll Learn:

• Why testimonials and reviews are essential for trust-building.
• How to automate collecting client feedback for testimonials.
• The difference between reviews and testimonials—and why both matter.
• How to effectively display certifications to boost credibility.
• Design tips for a clean and professional online presence.
• The importance of engaging with reviews and maintaining your online reputation.

Sound Bites:

• "Websites make you feel like a legit business."
• "Your response matters to reviews."
• "A clean, professional design avoids clutter."

Resources Mentioned:

• Connect with Justin Hinkel at Suitcase Designs
• Create a FREE Wanderlust Campus Account

Get Social with Us:
Let’s keep the conversation going!

Follow us on social media:
Instagram: @careersonvacation
Facebook: @WanderlustCEO
Website: Wanderlust Campus

If you enjoyed this episode, don’t forget to subscribe, rate, and leave a review! 🌟

Summary

Welcome to an inspiring conversation between Kelli Hayes Smith and industry experts Molly Johnson and Brad Turner from TERN. We’re diving deep into the world of workflows and how they can transform the way travel agents work. If you're looking to save time, boost efficiency, and create unforgettable client experiences, this episode is for you.

Learn about the must-have workflows that every travel agent needs, from managing new leads to keeping client touchpoints on track.

We’ll also explore how technology, including AI, can take your business to the next level. Discover how TERN’s CRM and project management platform is designed to help you streamline your operations and achieve your goals with confidence.

VISIT TERN IN THE WLC PARTNER PORTAL

Show Notes :

Join us on the Bliss to Abundance podcast as Wanderlust’s George Flynn and Kelli Hayes Smith explore the spine-chilling world of haunted travel! Discover eerie destinations across the U.S. and beyond, from the mystical streets of New Orleans to the historic charm of Salem, the ghostly fields of Gettysburg, and Charleston's haunted tales. We’ll also venture into iconic sites like The Stanley Hotel and Dracula’s castle in Romania.

In this episode, George and Kelli delve into the fascinating world of spooky travel and its pop culture connections. From haunted bus tours and the Tower of London to the eerie Annabelle doll and gripping crime museums, they explore how these places blend entertainment with a deep connection to history. Tune in for insights on approaching these haunted sites with respect and understanding.

Summary

Join us for a conversation between Kelli Hayes Smith and Justin Hinkle as they dive into the essential role of a website for travel professionals.

Discover why a polished online presence is non-negotiable and how a compelling homepage can captivate potential clients.

Learn about the power of a Google Business Page in establishing credibility and legitimacy. We explore the incredible benefits of websites in boosting SEO, driving content marketing, and generating leads.

Plus, find out why a mobile-friendly, responsive website is key to a seamless user experience. Our discussion wraps up with invaluable insights on tracking website metrics and leveraging data to enhance your online effectiveness.

Takeaways

• Professional Online Presence: Establishing a website is crucial for travel professionals to attract and connect with potential clients.
• Persuasive Homepage: Your homepage should showcase your expertise, solve client problems, and motivate visitors to book consultations.
• Google Business Page: This tool validates your business, providing reviews and essential information to boost client trust.
• SEO & Lead Generation: Websites enhance your SEO efforts, fuel content marketing, and generate valuable leads.
• Mobile-Friendly Design: Ensure your website is responsive and offers a flawless user experience, especially on mobile devices.
• Website Metrics: Tracking and analyzing data is vital to gauge your website's effectiveness and identify areas for improvement.

Chapters

• 00:00 - Introduction and Background
• 04:07 - The Necessity of a Website for Travel Professionals
• 08:19 - Creating a Persuasive Homepage
• 11:36 - The Role of a Google Business Page
• 19:19 - The Significance of Mobile-Friendly Websites
• 26:09 - Websites for Education, Content Marketing, and Lead Generation
• 35:00 - Tracking Website Metrics and Analyzing Data

LINKS :

Wanderlust Campus

Wanderlust Campus's Instagram

Wanderlust Campus Facebook Group

Suitcase Designs