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Join host Nathan Gambling as he journeys to Intergas HQ alongside legendary heat pump engineer Steve Webster to get the inside scoop on their high-quality stainless steel hot water cylinders, specifically designed for heat pump systems. Steve shares his firsthand experience testing these cylinders on recent installations, highlighting their exceptional build quality and resilience during transportation – a welcome change from the damage often encountered with other brands.In this insightful episode, Nathan, Steve, and Intergas's Dave Hall delve into:

• The Intergas Manufacturing Process: Get a behind-the-scenes look at how these robust stainless steel cylinders are crafted, emphasising the quality and attention to detail that sets them apart.
• Unboxing Success Stories: Steve recounts his positive experiences with the cylinders arriving on site in perfect condition, a significant advantage for installers.
• Heat Pump Industry Evolution: Dave and Steve, both early pioneers in UK domestic heat pump systems, share their perspectives on the significant changes and advancements they've witnessed over the years.
• Anti-Freeze Valves: A discussion on the necessity of anti-freeze valves in heat pump installations.
• Future of the BUS Scheme & A2A Systems: Thought-provoking discussion around the potential inclusion of Air-to-Air (A2A) systems in the Boiler Upgrade Scheme (BUS) and the concerns about a potential influx of low-quality, mass installations.

Key Takeaways:

• Intergas's stainless steel cylinders offer superior build quality and are designed to withstand the demands of heat pump systems.
• Reliable delivery and undamaged products on site save time and hassle for installers.
• The heat pump industry has evolved significantly, and understanding the nuances of system design and regulations is crucial.
• The potential inclusion of A2A in the BUS raises questions about installation quality and long-term efficiency.

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Episode Description: Host Nathan dives into the rapidly evolving world of Artificial Intelligence and its potential impact on the plumbing and heating industry. Joining him are Barrie and Amrit from Lorefuly, experts in leveraging technology for the trades.

Key Discussion Points:

• The Hallucination Hazard: The trio discusses the crucial issue of Large Language Model (LLM) "hallucinations" – where AI systems confidently present inaccurate or fabricated information. This raises serious concerns about relying solely on unverified AI content.
• RAG to the Rescue: The Power of Accurate Data: Barrie and Amrit explain the concept of Retrieval-Augmented Generation (RAG) and its importance in ensuring AI provides reliable and trustworthy information. By grounding AI responses in curated and accurate data, RAG offers a pathway to creating genuinely useful resources for professionals in the field.
• Lorefuly & BetaTeach at the Installer Show 2025: Exciting news! Lorefuly and BetaTeach will be showcasing their AI-powered solutions at the Installer Show 2025 at the NEC. Find out how they are harnessing AI to benefit plumbers and heating engineers.
• OEM Opportunities: Heating appliance manufacturers can get involved in this innovative initiative! Learn how OEMs can contribute their expertise and data to create valuable AI-driven tools for installers.
• Pre-Show Webinars: Stay informed! Nathan, Barrie, and Amrit announce upcoming webinars (first one here: https://tinyurl.com/BetaTalk-AI designed to provide more details on how OEMs can participate and the benefits of getting involved.

Mentioned:

• Artificial Intelligence (AI)
• Large Language Models (LLMs)
• Hallucination (in AI)
• Retrieval-Augmented Generation (RAG)
• Lorefuly
• BetaTeach
• Installer Show 2025 (NEC)
• Original Equipment Manufacturers (OEMs)

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Nathan speaks with Leah Robson, owner of a small SME (Your Energy Your Way) installing heat pumps, batteries, and solar, about her recent appearance at Westminster. Leah gave evidence to the "Workforce Planning to Deliver Clean, Secure Energy" Committee, invited through Ellora Coupe of "Her Retrofit Space." The discussion centres on whether Leah's concerns about workforce training, particularly for heat pump installation, were understood by the committee.

Key Discussion Points:

• Westminster Testimony: Leah shares her experience presenting to the committee and her assessment of whether her points regarding the challenges faced by small businesses were acknowledged.
• The Three-Day Training Issue: The core of the episode focuses on the prevalence of three-day heat pump installation courses and Leah's concerns about their adequacy. She highlights potential issues with the depth of knowledge gained and the practical experience of some trainers.
• Heating Training Grant (HTG): Who Wins? Nathan and Leah explore the effectiveness of the HTG, questioning whether the primary beneficiaries are the awarding bodies, training centers, or the engineers themselves.
• Engineer Perspectives: Feedback from experienced gas engineers who have taken these short courses suggests the training is insufficient and doesn't adequately prepare them for real-world heat pump installations.
• Taxpayer Value: The episode raises concerns about the value for money for UK taxpayers funding the HTG if the resulting training isn't producing competent installers.

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Learn more about heat pump heating by following
Nathan on Linkedin, Twitter and BlueSky