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Bean There, Done That!

Bean There, Done That!

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 Welcome to ”Bean There, Done That!” your essential podcast for mastering the world of hospitality. Hosted by industry expert, Phillip Di Bella, we cut through the noise to deliver straightforward, actionable insights and strategies. Each episode explores the powerful interplay of knowledge and connections, presenting real-life case studies from Australia’s thriving hospitality scene. We feature thought leaders who share their experiences, ensuring you have the answers you need when facing a business challenge. Whether you’re a budding cafe owner or a seasoned hospitality professional, ”Bean There, Done That!” is your hub for insights, inspiration, and industry connections. We’re here to help you turn hurdles into opportunities for growth and success. Join our growing community with the hashtags #BeanThereDoneThat, #HospitalityHub, #CafeInsights, and #CoffeeCommune. With ”Bean There and Done That,” your roadmap to hospitality success is just a listen away.The Coffee Commune Economía Gestión Gestión y Liderazgo Liderazgo Marketing Marketing y Ventas
Episodios
  • The Death of the Traditional Café. With Raihaan Esat

    The Death of the Traditional Café. With Raihaan Esat
    Jun 22 2025

    In this thought-provoking discussion, hospitality veterans Phil Di Bella and Raihaan Esat dive deep into the evolution—and possible extinction—of the traditional café. They trace the journey from café culture’s golden age to today’s high-cost, low-margin reality, uncovering the harsh truths behind shrinking profits, rising expectations, and the impact of automation. This is a must-listen for café owners, coffee lovers, and anyone invested in the future of hospitality.

    Key Topics & Themes:

    • The evolution of Australian café culture from the 1990s to 2025

    • Why prices haven’t kept up with rising costs—and what it means for café profitability

    • The “magic triangle” of speed, quality, and price—and why you can’t have all three

    • The rise of automation: threat or opportunity?

    • How consumer habits are shifting from daily visits to at-home consumption

    • The future of cafés: hyper-convenience vs. curated experiences

    • Why community and customer engagement are more important than ever

    Time-Stamped Highlights:

    • 00:00 – Intro to the show and guest Raihaan Esat

    • 02:00 – What cafés were like in 1993 vs. 2007

    • 05:00 – Coffee pricing, wage growth, and the shrinking profit margin

    • 10:00 – From grab-and-go muffins to the bistro café boom

    • 14:00 – The café model today: espresso bars, cafés, and specialty diners

    • 19:00 – Why automation is growing—and how it fits into the café ecosystem

    • 25:00 – The role of baristas in an automated world

    • 27:00 – The cost of customisation: milk alternatives and their hidden overhead

    • 30:00 – Future predictions: home machines, hyper-convenience, and destination cafés

    • 34:00 – Global coffee demand vs. production – and what it means for future pricing

    • 39:00 – Final thoughts: why every café must find their “one thing”

    About Our Guest:

    Raihaan Esat is General Manager at International Coffee Traders and a shareholder in the Coffee Commune. A Hall of Fame recipient with over 15 years in the industry, Raihaan brings a unique perspective on retail, roasting, and international sourcing. His insights into the economics of coffee are rooted in real-world experience and deep sector knowledge.

    Connect with Raihaan on LinkedIn

    Visit Coffee Commune

    Takeaways:

    • Cafés today are operating with just 5–10% profit margins, down from 30–35% in the 1990s.

    • Automation can improve efficiency, but it must complement—not replace—customer service.

    • Café success now hinges on offering a distinct experience or being hyper-convenient—there’s little room for in-between.

    • The price of coffee beans is rising due to global demand outpacing supply—prices at the cup level are likely to surge.

    • The café of the future must lean into its “one thing” to stand out—whether it’s product, service, or experience.

    Links and Resources:

    • Coffee Commune

    • Raihaan Esat on LinkedIn

    • Love My Café Awards – Launching October

    Listen now on your favourite podcast platform.

    Produced by The Podcast Boss
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    39 m
  • The Post Election HR/IR Landscape. With Tim Dive

    The Post Election HR/IR Landscape. With Tim Dive
    May 25 2025
    In this timely episode of Bean There, Done That, host Phillip Di Bella sits down with Tim Dive, founder of the HR Cartel and host of the HR Cartel Podcast, to unpack the complex and fast-changing world of industrial relations (IR) and human resources (HR) in Australia. With wage theft now a criminal offence and IR reforms disproportionately impacting small and micro businesses, this no-fluff conversation is a must-listen for hospitality owners and operators. From contract must-haves and performance management strategies to the insidious creep of compliance risks, Tim brings 20+ years of experience and delivers straight-talking advice you can act on immediately. Key Topics and Themes: Why recent IR reforms hit small businesses the hardest What “wage theft” really means—and how to avoid it The rise in union access and what it means for your business Contracts, handbooks, and casual worker compliance Performance management: from dead weight to top talent Why good intentions won’t protect you legally Strategies to protect your profit margins without cutting corners Time-Stamped Key Points: 00:05 – Intro to Bean There, Done That and Coffee Commune 00:40 – Phil Di Bella introduces Tim Dive and why HR matters now more than ever 01:30 – The election aftermath and impact on IR reform 03:00 – 27 legislative changes in just three years 04:50 – Why reforms target big business but hurt small ones most 07:00 – “Right to disconnect” and other grey-area policies 08:15 – Unions can now enter workplaces without members 10:55 – Wage cost explosion: from 30% to 45% of turnover 13:40 – How to legally absorb wage increases and stay compliant 16:00 – Why every employee needs a contract—no exceptions 18:00 – Casual employee pitfalls and how to avoid them 20:25 – Why handbooks and induction programs are your legal shield 22:00 – Improve or remove: how to handle poor performers 25:00 – The “traffic light” model for monthly staff reviews 27:00 – The myth of the lovable underperformer 29:00 – Retaining top talent through development, not dollars 30:15 – Why fringe benefits tax punishes good employers 33:30 – Wage theft explained: what qualifies and how it’s enforced 39:30 – Real-world examples of wage theft from common mistakes 41:15 – Why “better off overall” is meaningless without the right contract 43:10 – Flexibility agreements and why you need them documented 45:00 – Why ignorance is no longer a defence About Our Guest: Tim Dive is the founder and director of HR Cartel, an agency delivering HR and IR solutions for small and medium businesses. With over 20 years of experience across mining, oil and gas, construction, and hospitality, Tim’s known for his straight-shooting style, industry insight, and fierce advocacy for practical compliance. He also hosts the HR Cartel Podcast, a no-nonsense show focused on workplace law, strategy, and culture. Key Takeaways: Compliance is no longer optional – With wage theft now criminalised, contracts, handbooks, and induction programs are essential. Big business rules are crushing small operators – Reforms designed for giants like Qantas and BHP are catching cafés and micro-businesses in the crossfire. Productivity is the new battleground – Without it, you can’t afford rising wage costs. Culture killers exist at both ends – Toxic top performers and low-effort sweethearts both undermine your business. Documentation is your best defence – If it’s not written, it didn’t happen. Links and Resources: HR Cartel Website HR Cartel Podcast Coffee Commune Tim Dive on LinkedIn Fair Work Ombudsman Whether you’re running a bustling café or managing a small team, you can’t afford to miss this episode. Protect your business and your people—tune in to Bean There, Done That now on Spotify, Apple Podcasts, or wherever you get your shows. 👉 Produced by The Podcast Boss #HRCartel #BeanThereDoneThat #HospitalityBiz #SmallBusinessCompliance #WageTheft #IRReform #CoffeeCommune #ThePodcastBoss #FairWork #HRAdvice #BusinessLeadership#thepodcastboss
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    1 h y 10 m
  • Green Beans Global Trends and Forecasts: What Roasters Need to Know Now - With Raihaan Esat and Shari Wilding

    Green Beans Global Trends and Forecasts: What Roasters Need to Know Now - With Raihaan Esat and Shari Wilding
    Apr 27 2025
    In this episode of Bean There, Done That, guest host Shari Wilding sits down with Raihaan Esat, coffee trader at International Coffee Traders (ICT), to explore the current state of the global coffee market. They discuss the rising cost of green beans, the impact of climate change and logistics disruptions, and the emerging coffee markets that could shape the future of the industry. Raihaan shares insights on how roasters can navigate supply chain challenges, secure long-term partnerships with farmers, and innovate in a shifting market—including some surprising experiments with alternative roasted ingredients like chickpeas and dandelion root! Whether you’re a coffee roaster, café owner, or simply passionate about the industry, this episode is packed with expert advice on how to adapt, innovate, and stay ahead in the ever-evolving world of coffee. Key Topics and Themes •Understanding Green Coffee Supply & Demand: Why global production isn’t keeping up with consumption. •Climate Change & Coffee Farming: How shifting weather patterns, pests, and diseases are affecting supply. •Logistics & Geopolitical Risks: The challenges of shipping coffee across the world. • Emerging Coffee Markets: The rise of China, Thailand, the Philippines, and new African producers. • The Role of Certifications: Are Fair Trade, Organic, and Rainforest Alliance still relevant? • Consumer Trends & Innovation: The demand for decaf, functional coffee blends, and alternative ingredients. • The Power of AI & Tech: How roasters can use AI for procurement forecasting and quality control. • Future-Proofing Your Business: How roasters can secure pricing, manage costs, and stay competitive. Time-Stamped Key Points 00:00 – Introduction to Bean There, Done That with guest host Shari Wilding. 00:50 – Meet Raihaan Esat and his passion for all things coffee. 01:35 – The state of the global coffee market and why prices are rising. 03:00 – The coffee supply-demand gap and what it means for roasters. 04:20 – How climate change is impacting coffee farmers. 05:45 – Shipping & logistics challenges affecting global supply chains. 08:00 – The risk of theft and security issues in coffee-producing countries. 09:00 – The labour shortage and urbanisation challenges in coffee farming. 10:25 – New coffee origins emerging in China, Thailand, and Africa. 13:00 – Can Australia grow enough coffee for its own demand? 14:50 – How roasters can work more directly with farmers and traders. 16:00 – Are Fair Trade and Organic certifications still important to consumers? 19:05 – The rise of decaf and functional coffee blends. 20:10 – How AI can help roasters optimise their purchasing decisions. 21:30 – What roasters need to do NOW to secure their supply and pricing. 24:30 – Experimenting with chickpeas, dandelion root, and other coffee alternatives. 27:10 – The importance of storytelling in connecting consumers to coffee origins. 30:55 – Key advice for roasters: mindset shift, supply chain partnerships, and long-term vision. 35:10 – Managing rising business costs beyond green beans. 36:50 – Final words of encouragement: Rediscover your passion for coffee! About Our Guest: Raihaan Esat Raihaan Esat is a seasoned coffee trader and industry expert at International Coffee Traders (ICT). With a deep passion for coffee sourcing, production, and roasting, he works closely with roasters to help them secure the right coffee for their businesses. His knowledge spans global coffee trends, supply chain logistics, and market innovations. 📌 Connect with Raihaan: •LinkedIn •Instagram •ICT Coffee Key Takeaways for Roasters ✅ Think long-term: Plan 12–24 months ahead for green coffee purchases. ✅ Collaborate, don’t compete: Build strong relationships across the supply chain. ✅ Stay innovative: Explore new markets, trends, and alternative roasting ingredients. ✅ Use AI & tech: Leverage forecasting tools for smarter procurement. ✅ Understand costs: Get a clear handle on business expenses beyond just coffee prices. ✅ Tell the right story: Know when and how to engage consumers about coffee origins. ✅ Adapt or get left behind: The industry is changing—don’t wait for it to return to “normal.” Links & Resources Mentioned •International Coffee Traders •The Coffee Commune •Connect with Shari Wilding on LinkedIn 🎧 Listen Now: Find Bean There, Done That on your favourite podcast platform. #CoffeeIndustry #CoffeeRoasting #CoffeeTrends #GreenCoffee #CoffeeSupplyChain #FairTrade #CoffeeMarket #CoffeeInnovation 🔗 Produced by The Podcast Boss
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    38 m
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