Banking on Innovation Podcast Por Personetics Technologies Ltd arte de portada

Banking on Innovation

Banking on Innovation

De: Personetics Technologies Ltd
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 Welcome to Personetics’ Banking on Innovation podcast, where banking leaders driving customer-centric Innovation to share their stories and reveal their insights on how financial data-driven personalization impacts business results and banking customers’ financial wellbeing. Hosted by Jody Bhagat, President of Americas at Personetics, the biweekly podcast helps executives in banks, fintechs and banking providers consider how to lead customer-driven Innovation in their own organizations. Guests on the show include CEOs, Chief Digital Officers and Retail Banking Heads from the country’s leading regional, big banks and credit unions, so you can learn from those on the cutting edge. In each episode, guests share key learnings from their personal journey to success before exploring what it takes to execute on customer-driven innovation and provide consumers with personalized experiences that supports their financial wellness. Topics include the evolution of customer expectations, how mid-sized banks can compete on customer innovation, how to use data to improve the impact on member experiences, how to embed customer personalization in a digital environment and more. Each episode ends with the guest’s answer to the same question: what will customers expect in the next three-to-five years, for which the industry is not well prepared? Banking on Innovation is brought to you by Personetics, the leading global provider of financial data-driven personalization and customer engagement solutions for the financial services industry. Personetics serves over 100 banks and financial institutions across 32 global markets, helping 135 million bank customers worldwide manage their money more efficiently and increase their financial wellbeing Tune in to learn and be inspired.Copyright 2025 Personetics Technologies Ltd Economía Finanzas Personales
Episodios
  • Episode 22 - Dennis Khoo - Author, Driving Digital Transformation and the allDigitalFuture Playbook (taP), Managing Partner, allDigitalfuture LLP

    Episode 22 - Dennis Khoo - Author, Driving Digital Transformation and the allDigitalFuture Playbook (taP), Managing Partner, allDigitalfuture LLP
    Jul 2 2025

    In this episode of Banking on Innovation, Dr. Dennis Khoo, former head of UOB's TMRW Digital Bank — joins Jody Bhagat, President of Global Banking at Personetics, to discuss how banks in Asia-Pacific can thrive. With competition rising and customer expectations soaring, Dennis explains why execution, engagement and Cognitive Banking are essential for long-term success.

    Key Takeaways:

    • Why challenger banks must deliver end to end
    • Asia Pacific’s fast-changing digital banking landscape
    • The pyramid of transformation: From transactions to predictive engagement
    • How to turn data into intelligent, proactive service

    Whether you’re a bank executive, innovation leader, or fintech enthusiast, this episode offers fresh insights into how Cognitive Banking can give your institution a strategic edge in a complex market.


    Listen now and get inspired to leverage Cognitive Banking in a complex market.


    #BankingInnovation #CognitiveBanking #Fintech #DigitalTransformation #CustomerExperience #AIinBanking #Personetics #APACBanking


    Visit our website – https://personetics.com

    Follow us on LinkedIn – https://www.linkedin.com/company/personetics

    Like us on Facebook – https://www.facebook.com/Personetics

    Join the conversation on Twitter – https://twitter.com/personetics

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    33 m
  • Episode 21 - Nathalie Larue, Executive Vice President, Personal Services, Desjardins Group

    Episode 21 - Nathalie Larue, Executive Vice President, Personal Services, Desjardins Group
    May 22 2025

    Desjardins EVP Nathalie Larue shares how empathy, AI, and member-first values are transforming digital banking. Watch the full Banking on Innovation episode.

    In this episode of Banking on Innovation, Nathalie Larue, EVP and Head of Personal Banking at Desjardins Group, joins Jody Bhagat, President of Global Banking at Personetics, for a compelling conversation on how to bring the human touch to digital banking.

    Desjardins is North America’s largest financial cooperative, serving nearly 8 million members. As digital transformation accelerates across the industry, Nathalie shares how Desjardins is staying true to its values—using tools like Alvie, their new AI-powered virtual assistant, to offer personalized support that builds trust and empowers members.

    Visit our website – https://personetics.com

    Follow us on LinkedIn – https://www.linkedin.com/company/personetics

    Like us on Facebook – https://www.facebook.com/Personetics

    Join the conversation on Twitter – https://twitter.com/personetics
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    34 m
  • Episode 20 - David M. Brear Global CEO, 11: FS

    Episode 20 - David M. Brear Global CEO, 11: FS
    Apr 30 2025

    In this episode of Banking on Innovation, David M. Brear, CEO of 11:FS, joins Jody Bhagat, President of Global Banking at Personetics, to share his bold vision for the future of banking.

    As customers demand more personalized, value-driven engagement, banks must move beyond product promotions to deliver intelligent, contextual experiences. This conversation dives deep into how Cognitive Banking enables that shift—and why the time to act is now.

    Key Takeaways:


    • Why fintechs have been winning on relevance, agility, and trust
    • How banks can compete by delivering outcomes—not just products
    • Real-time, contextual guidance as a foundation for trust
    • The role of Cognitive Banking in the digital transformation journey


    Whether you’re a bank executive, innovation leader, or fintech enthusiast, this episode offers fresh insights into how financial institutions can transform customer relationships at scale.


    Listen now and get inspired to lead the shift from transactions to trust.

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    41 m
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