Episode 49 of Banking Reinvented explores how Backbase is going all-in on AI — and why banks across the world need to do the same.

In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter for a discussion about the recent launch of the AI-powered Banking Platform. Together, they dissect the reasoning behind the strategic pivot, including details about wide-reaching market trends, groundbreaking tech innovations, and key data points from the journey so far.

Tune in to find out why your bank should already be considering AI adoption and why getting there isn’t as complex, costly, and time-consuming as you might think.

–

Curious to find out more about customer-centric banking?

Follow us on LinkedIn:

-> Backbase

-> Jouk Pleiter

-> Tim Rutten

Step into the future of finance -> Check out our content hub

Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:42) – Launching the Backbase AI-powered Banking Platform

(03:09) – Reasoning behind the strategic pivot towards AI

(07:41) – Data points from the software development life cycle

(11:50) – Adapting a growth mindset for AI implementation

(16:02) – The “aha moment” of Agentic AI

(20:15) – Moving customer experience ownership away from banks

(26:31) – Using AI to overhaul legacy banking systems

(32:04) – Key takeaways

(33:53) – Final words

(37:34) – Episode wrap-up

Episode 48 of Banking Reinvented explores the potential of business process orchestration — the strategic coordination of multiple automated processes — including opportunities, blockers, and first steps.

This time around, host Tim Rutten is joined by Robert Soetens, Vice President of Product at Backbase. Together, they distinguish between business process orchestration and more straightforward process automation, before discussing key value drivers, tools to leverage for success, and the increasing role that AI plays in this complex mix.

Tune in to hear how your bank can harness business process orchestration to improve customer services and experiences, reduce manual, repetitive tasks, accelerate decision-making, and more.

–

Curious to find out more about customer-centric banking?

Follow us on LinkedIn:

-> Backbase

-> Jouk Pleiter

-> Tim Rutten

-> Robert Soetens

Step into the future of finance -> Check out our content hub

Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:35) – MCP, A2A, and other recent news

(06:46) – Business process orchestration vs. process automation

(13:54) – Solutions on the market

(18:46) – The role of AI

(26:54) – Common blockers to process orchestration

(32:58) – The importance of progressive modernization

(35:45) – Key takeaways

(39:06) – Final thoughts from Robert

(42:26) – Episode wrap-up

Episode 47 of Banking Reinvented is packed with insights about the past, present, and future of banking in Mexico, straight from one of Latin America’s top industry thought leaders.

This time around, host Tim Rutten welcomes special guest Francisco Martha, General Director of Digital Business Development at Grupo Financiero Banorte. Together, they discuss the evolution of Mexican digital banking over the years, as well as key trends that are resonating throughout LATAM.

Tune in to hear about the increased momentum of digital banking in Mexico, the importance of financial inclusion, and how a platform model can tie everything together.

–

Curious to find out more about customer-centric banking?

Follow us on LinkedIn:

-> Backbase

-> Jouk Pleiter

-> Tim Rutten

-> Francisco Martha Gonzalez

-> Grupo Financiero Banorte

Step into the future of finance -> Check out our content hub

Timestamps

(00:00) – Welcome to the ‘Banking Reinvented’ podcast

(01:12) – Topic overview

(01:48) – Digital banking trends in Mexico

(07:08) – The opportunity of financial inclusion

(09:53) – Neobanks and mobile banking

(18:16) – Differentiated customer segmentation

(25:01) – Banorte’s approach to tech modernization

(30:31) – Growth mindset and cultural barriers

(32:01) – Key takeaways and final words

(35:24) – Episode wrap-up