Runbin Dong, founder and CEO of Scale Social AI, joins AI: Voice or Victim to share his inspiring journey from a family restaurant to founding a tech company redefining marketing for small businesses. In a world increasingly saturated with AI-generated noise, Runbin explains how true growth today depends on human connection — not just automation.

He shares how Scale Social AI empowers small businesses to capture authentic customer moments, why "super individual contributors" are the workforce of the future, and how AI can enhance — rather than replace — human experience.

If you care about the future of work, authentic storytelling, or practical AI adoption for business, this conversation is for you.

(Guest host John Zern steps in for Erica Rooney on today’s episode.)

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