Audio case study: Ofwat
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Audio case study: Ofwat
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How a leading public sector organisation successfully pivoted from a Teams implementation to an adoption and hybrid-working project.
About the client: as a tech-mature organisation, Ofwat already had video conferencing and chat platforms and was eagerly anticipating implementing MS Teams. Then, like most organisations, the Covid pandemic altered its digital transformation strategy.
Inform won the Teams implementation contract as an approved supplier within the government’s G-Cloud procurement process. When Covid hit, it accelerated Ofwat’s Teams rollout and changed the scope of the project. Inform is used to scaling and changing at short notice to support clients. Inform was able to quickly pivot, providing Ofwat with an adoption strategy to help embed their mature digital workplace culture further and better instil a hybrid model.